Ganna Eid
Unsworth Heights,Auckland
Summary
Personable and dedicated Customer Advisor with experience in the IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Advisor
Spark New Zealand
Auckland, New Zealand
04.2023 - Current
- Advised customers on product selection based on their needs.
- Developed long-term relationships with returning customers.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Presented existing and prospective customers with valuable service or product information to aid their decision-making.
- Processed orders quickly and accurately while engaging in conversations with the customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service.
- Resolved customer complaints and escalated issues as necessary.
- Completed day-to-day duties (banking, ticketing, cleaning) accurately and efficiently.
- Maintained open communication with team members and leads, resulting in a productive workspace.
- Provided excellent service and attention to customers when face-to-face or through the messaging service.
Service Desk Intern
Kayan-IT
Cairo, Egypt
12.2022 - 02.2023
- Performed troubleshooting on various IT issues such as network connectivity, software installation, hardware configuration.
- Oversaw daily performance of computer systems.
- Installed and performed minor repairs to hardware, software and peripheral equipment.
Front of House Staff Member
Shamiana Indian Cuisine
Auckland, New Zealand
05.2022 - 12.2022
- Multitasking and working in a fast-paced environment
- Informed customers of daily specials and promotions available.
- Ensured compliance with health and safety regulations.
- Track inventory and reported replacement needs to management.
- Handled cash register transactions.
- Processed customer payments accurately and efficiently.
IT Intern
Kayan-IT Egypt
Cairo, Egypt
12.2021 - 01.2022
- Dealing with CRM tools (Bitrix 24)
- Gathering and classifying customer data Sales pipeline - following, updating, and reporting
- Identified system data, hardware or software components to meet user needs.
- Configured workflows in the CRM system to automate routine tasks.
Education
Westlake Girls’ High School
Auckland12-2021
Bachelor of Science - Computer Science And IT Management
University of Auckland
trueSkills
- CRM Software
- Complaint Handling
- Order Processing
- Account Management
- Customer Service
- Sales and Upselling
- Product Knowledge
- Teamwork and Collaboration
- Communication skills
- Computer Skills
- Cultural Awareness
- Point of Sale Systems
- HTML
- CSS
- Research Abilities
- Inventory Recordkeeping
Volunteering Experiences
- General Executive Member of the Women in Computer Science Club at the University of Auckland
- An executive member at the AUT Muslim Students Association at the Auckland University of Technology (currently a secretary, formally an event coordinator)
- A 2-years volunteer teacher at a Sunday community school in Marlborough Park Hall
- An active volunteer organiser in various community events and activities for kids, youth and adults.
Areas Of Knowledge
- Using Advanced Excel functions, SQL, and PowerBI to manipulate data
- Coding using the Python language
- Fundamentals of Java, HTML, and CSS
- Intro to computer systems, operating systems, networking, and security
- Intro to project management – SDLC, Agile, and Waterfall
- Intro to Digital Transformation, IoT, and AI
- Fundamentals of AWS and Azure
Affiliations
- Volleyball
- Hiking
- Kayaking
Accomplishments
- The Lion Foundation YES Regional Award
Certification
- Working towards Microsoft Azure Data Fundamentals Certification
Languages
English
Full Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Customer Advisor
Spark New Zealand
04.2023 - Current
Service Desk Intern
Kayan-IT
12.2022 - 02.2023
Front of House Staff Member
Shamiana Indian Cuisine
05.2022 - 12.2022
IT Intern
Kayan-IT Egypt
12.2021 - 01.2022
Westlake Girls’ High School
Bachelor of Science - Computer Science And IT Management
University of Auckland
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