Gardenia Lemalu
Wellington,Wellington
Summary
Driven Housekeeping Room Attendant with a proven track record at Cleaning, enhancing guest satisfaction through meticulous room maintenance and effective guest relations. Skilled in chemical handling and customer service, adept at prioritizing tasks to meet diverse needs. Excelled in team support, boosting overall service quality by efficiently managing supply inventory and responding to guest requests. Hardworking housekeeper bringing 2 and half years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Cleaning
12.2022 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
James Cook Hotel
Receptionist
06.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
No Degree - Flight Attendance
New Zealand School Of Tourism - Wellington Campus
Wellington, NZ05.2024
No Degree -
Wellington East Girls' College
Wellington, NZ11.2023
Skills
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Window Cleaning
- Time Management
- Guest Service and Support
- Team Support and Collaboration
- Guest Request Response
- Health and safety compliance
- Work Planning and Organization
- Cleaning techniques
Accomplishments
- Can work by myself confidently
- Use product correctly
- Manage my work time
- Be able to try different department
- Cleaned an average of 15 room per day.
Certification
- Housekeeper, James Cook Hotel
Languages
English
Professional Working
Samoan
Native or Bilingual
Timeline
James Cook Hotel
Receptionist
06.2023 - 07.2023
Housekeeping Room Attendant
Cleaning
12.2022 - Current
No Degree - Flight Attendance
New Zealand School Of Tourism - Wellington Campus
No Degree -
Wellington East Girls' College
- Housekeeper, James Cook Hotel
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