Gareth Pritchard

As a Signbiz Account Manager, I liaise with all appointed clients and the team to achieve the desired outcome in a timely and cost-effective manner. I achieve desired set KPI's, complete detailed financial reports, Create flawless job sheets. and take great pride in my customer service and communication.

Key responsibility's:

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Negotiated contract terms with clients, securing favourable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.

As Wellington's Production/Operations manager, i was responsible for the scheduling and organizing of Production, Installation and general business operations. A "hands on role" often found me developing the team, on the floor producing or installing and managing customer accounts.

Key Responsibility's:

• Daily timesheet monitoring to ensure all time has been allocated correctly. Attendance and leave requests.
• Planning and time management. Develop and execute Plans to meet project deadlines and customer requirements. coordinate with the sales and design teams to understand project specifications.
• Team management. Lead and mentor a team of Production, Installers, Designers and Machine operators. provide Guidance, Training, and Performance feedback.
• Safety Compliance. ensure a safe working environment for all team members. Implement and enforce SOP's and training programs.
• Budget Management. including labour, materials, and equipment expenses. identify cost-saving opportunities and optimize resource allocation
• Material Management. Oversee the procurement of materials, including Signage substrates, Paints, Adhesives, and hardware. Maintain optimal inventory levels while minimizing waste.

At Upright Signs, I managed Employees, Contractors & Trades people to meet project deadlines & requirements. While also consulting with customers to achieve the desired outcome. I operated machines such as, 3-axes CNC, Laser cutter/engraver, HP latex Wide format printer, Spray booth & vinyl plotter. I maintained a safe, clean & tidy shop space for maximum customer appeal & organization.

Key Responsibility's:

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Performed thorough quality checks on all completed jobs, identifying any errors and rectifying them before final delivery to clients.

At The Vintage Aviator, I maintained a Safe, clean & tidy Paint shop, where I combined technical and artistic abilities to accomplish challenging animation objectives while liaising with other departments to discuss ideas and create unified goals.

Key responsibility's:

• Cleaned and prepared equipment necessary for projects.
• Delivered timely completion of projects by effectively managing workload and prioritizing tasks.
• Used proper PPE and safety protocols for personal health and safety of other staff.
• Contributed to successful film releases by delivering timely, accurate, and visually impressive VFX work.
• Innovated new techniques for achieving realistic visual effects while adhering to strict budget constraints.