Garrett MacRae
Service Technician
Auckland,AUK
Summary
Motivated Field Service Tech overseeing equipment installations and safely operating power tools. Offering exemplary issue resolution skills combined with exceptional work ethic.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Responsible Senior Service Field Technician with 26 years of experience providing customer support and troubleshooting expertise during field visits and dispatches. Excellent leadership, motivational and communication talents. Dedicated to building positive relationships with customers by providing outstanding services.
Forward-thinking professional with experience working in demanding, deadline-driven environments. Excellent skills servicing systems, making repairs and conducting compliance work.
Have been AP for devaning containers from overseas.
Current full clean drivers license also with current forklift licence.
Overview
30
30
years of professional experience
Work History
Senior Field Service Technician
Auckland Coin Machines Ltd
03.1998 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with employers and explained costs involved.
- Diagnosed errors and determined proper solutions.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Performed annual service visits and completed preventive maintenance on systems by testing Compliance according to Australia/New Zealand wiring rules.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Audio Video Technician
Edwards Sound Systems Ltd
02.1996 - 03.1998
- Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
- Performed systematic and diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
- Reviewed customers needs/requests and determined type of equipment to use and best method for deployment.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Maintained projectors and monitors.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Set up projectors, laptops and microphones for live presentations.
- Managed the section of deliveries for the corporate sector with audio and presentation equipment.
Vehicle Security and Stereo Installer
Secure A Car
05.1993 - 02.1996
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Installed top branded Security systems into many makes of vehicles.
- Installed small to large sound systems in many makes of vehicles.
- A small amount of sales work, but mainly dealt with operational procedures of said systems once installed.
- Provided ongoing technical backup to customers.
Education
NZCE - Electronics And Electrical Engineering
12.1992
Completed Stage 3 NZCE in Electronics and Electrical Engineering.
I left mid year during Stage 4 due to choosing compounding work commitments during this incompatibility.
High School Diploma -
12.1989
Completed 6th Form Certificate.
Pianist/Keyboard player in school Jazz and Showbands,
Toured North America for a month with School band for one month during 6th form.
Player soccer for 3 years for the high school team,.
Skills
- Complex Problem-Solving
- Quality Improvement
- Time Management
- Assemble Equipment
- System Configuration
- Critical Thinking
- Low-Voltage Cabling
- Solution Optimization
- Calibrate Settings
- Terminating Cables
- Repairing Wiring
- Device Mounting
- Power Tools
Music is a hobby, although pre Lockdown, was a paid professional musician.
Played too many corporate functions to count as a secondary job over a n 8 year period. Even got to play in Singapore twice to New Zealand expats over there.
Before that, my music as a hobby led me to play in an originals band which made and released an album with 3 music videos, and 2 EPs.
Languages
English
Native or Bilingual
Chinese (Cantonese)
Elementary
Timeline
Senior Field Service Technician - Auckland Coin Machines Ltd
03.1998 - Current
Audio Video Technician - Edwards Sound Systems Ltd
02.1996 - 03.1998
Vehicle Security and Stereo Installer - Secure A Car
05.1993 - 02.1996
Auckland University of Technology - NZCE , Electronics And Electrical Engineering
Hamilton Boys' High School - High School Diploma,
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