Gary Burton
Christchurch
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
26
26
years of professional experience
Work History
Account Manager
Heartland Technology
02.2021 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Account Manager
CSG
02.1998 - 10.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor of Science - Microbiology And Parasitology
University of Canterbury
Christchurch, NZSkills
- CRM Software
- Client Meetings
- Time Management
- Business Strategies
Accomplishments
CSG Overall MVP - 8 Times
CSG Top Commercial MVP - 12 Times
CSG Top 5 Commercial Account Manager - 16 Years
CSG Annual Incentive trip - 18 Years in a row
CSG Mid Year Incentive trip - 19 Years in a row
Timeline
Account Manager
Heartland Technology
02.2021 - Current
Account Manager
CSG
02.1998 - 10.2020
Bachelor of Science - Microbiology And Parasitology
University of Canterbury
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