Summary
Overview
Work History
Skills
Interests
Timeline
Generic

GARY-MAX HAMPTON

Epsom,New Zealand

Summary

Experienced logistics professional with over 5 years in fleet management, dispatching, and courier operations, supported by 12 years in customer facing and hands-on roles. Team player with a practical, empathetic approach to staff development and management. Skilled in route planning, real-time problem solving, and maintaining high service standards under pressure. Strong background in the bicycle industry with management, workshop, and procurement roles. Known for reliability, adaptability, and a calm, solutions-focused mindset.

Overview

20
20
years of professional experience

Work History

eFleet Manager

Urgent Couriers
09.2021 - 04.2025
  • In my role as eFleet manager I was able to draw on my previous courier experience to lead with understanding and credibility. I earned team trust and fostered a positive culture by treating couriers with respect and fairness, leading to better on-time performance and a higher number of deliveries within my team.
  • Team Leadership: In my role as eFleet manager I was able to draw on my previous courier experience to lead with understanding and credibility. I earned team trust and fostered a positive culture by treating couriers with respect and fairness, leading to better on-time performance and a higher number of deliveries within my team.
  • Courier Recruitment, Training & Development: Interviewed and recruited courier candidates based on CV quality, motivation, and relevance. Provided initial and ongoing on-road training, offering guidance while encouraging autonomy. Addressed behavioral issues with empathy and professionalism, escalating only when necessary.
  • Route Planning & Optimization: Designed efficient delivery routes using in-depth city knowledge, minimizing detours and delays. Strategically allocated workloads to match couriers’ capacity, enhancing both speed and reliability. Maintained composure under pressure, prioritized tasks effectively, and communicated calmly during peak hours and unforeseen disruptions. Resolved issues promptly to the satisfaction of both courier and client.
  • Customer Service: Acted as a direct point of contact for clients, solving delivery problems in real time with a friendly, solution-focused attitude. Represented the company professionally and responsively.
  • EFleet Maintenance: Independently learned to maintain imported e-bikes without local distributor support. Took initiative to keep the fleet operational, saving the company downtime and repair costs.

Mobile Blood Donor Station Setup

NZ Blood
05.2021 - 09.2021

Bike Courier

Deliveroo
02.2020 - 03.2021

Reception

Super 8 Hotel
10.2019 - 12.2019

Dispatcher & Courier

Urgent Couriers
06.2017 - 09.2019

Logistics Dispatcher

SUB60 Couriers
06.2016 - 06.2017

Store Procurement Manager

Bikes International
03.2016 - 06.2016
  • Managed daily operations at one of Bike Barn’s top three NZ stores, including rostering, stock orders, cashing up, and store open/close procedures. Trusted to independently replenish stock based on sales trends, reducing overstock while maintaining availability. Ensured smooth, reliable store performance.
  • Staff & Store Operations: Managed daily operations at one of Bike Barn’s top three NZ stores, including rostering, stock orders, cashing up, and store open/close procedures. Trusted to independently replenish stock based on sales trends, reducing overstock while maintaining availability. Ensured smooth, reliable store performance.
  • Technical Support & Repairs: Advised customers on bike-related questions. Provided in-store mechanical support and workshop services, combining product knowledge with hands-on skills to deliver great customer service and maintain trusted relationships.
  • Procurement & Technical Support: Managed stock ordering and provided technical support to retail stores. Made informed purchasing decisions to prevent overstock, drawing on hands-on store experience and knowledge of market trends.

Assistant Manager

Bike Barn Store Britomart
10.2015 - 03.2016

Bike Courier

Urban Sherpa
03.2015 - 10.2015

Bike Courier

CitySprint
10.2014 - 03.2015

Bike Courier

SUB60 Couriers
03.2013 - 05.2014

Warehouse Worker

WH Worrall & Co
10.2011 - 03.2013

Bike Courier

Urgent Couriers
06.2007 - 08.2011

Bike Courier

Deadline Express
07.2006 - 06.2007

Bike Courier

SUB60 Couriers
08.2005 - 07.2006

Skills

  • Fleet optimization
  • Scheduling
  • Effective communication
  • Customer relationship management
  • Operations and logistics
  • Employee management
  • Route planning
  • Relationship building

Interests

I love anything to do with the outdoors, in the summer and autumn months you will regularly find me camping, hiking and bike packing, a DOC hut in the middle of nowhere or a fire on a secluded beach are my happy places

Come winter I am all about my sports I play football for a Division 1 Masters team, we're fairly competitive and are hoping to be challenging for top spot this season I race cyclocross in Hamilton once a month, and will travel to the national champs too

I have raced all over the world, having taken part in the Cycle Messenger World Championships in Dublin, Toronto, Warsaw, Mexico City, Melbourne, and Sydney

I am a huge cycling advocate and love riding, whether it be to work, the supermarket, or just for a gentle cruise around town, my bike is generally my go-to option over my car

Timeline

eFleet Manager

Urgent Couriers
09.2021 - 04.2025

Mobile Blood Donor Station Setup

NZ Blood
05.2021 - 09.2021

Bike Courier

Deliveroo
02.2020 - 03.2021

Reception

Super 8 Hotel
10.2019 - 12.2019

Dispatcher & Courier

Urgent Couriers
06.2017 - 09.2019

Logistics Dispatcher

SUB60 Couriers
06.2016 - 06.2017

Store Procurement Manager

Bikes International
03.2016 - 06.2016

Assistant Manager

Bike Barn Store Britomart
10.2015 - 03.2016

Bike Courier

Urban Sherpa
03.2015 - 10.2015

Bike Courier

CitySprint
10.2014 - 03.2015

Bike Courier

SUB60 Couriers
03.2013 - 05.2014

Warehouse Worker

WH Worrall & Co
10.2011 - 03.2013

Bike Courier

Urgent Couriers
06.2007 - 08.2011

Bike Courier

Deadline Express
07.2006 - 06.2007

Bike Courier

SUB60 Couriers
08.2005 - 07.2006

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GARY-MAX HAMPTON