Gary Opetaia
Manurewa,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the business goals. Can work great by myself, but can also be a major contributing member of a team. Always willing to help out and put my foot forward in everything I do. Am also willing to work harder than everyone else as my goal is to always be climbing the corporate ladder, and doing what is needed to be able to do it, while not forgetting all the lessons that I learn along the way. Always striving to be the best in my field.
Overview
9
9
years of professional experience
Work History
Scheduler
Netlogix Systems
11.2023 - 12.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactively selling customer loads to outside transport carriers.
- Ran the "dedicated fleet", a collection of various trucks provided to us on either KM rate or load rate that I proactively looked after and ran on a day to day basis, and that I would plan all there work anywhere within the north island, maximising the best cost effectiveness.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Looked after RCF waste, as well as eventually taking and looking after Oji fibre solutions, the companies second biggest client, which I would be tasked with looking after Case Auckland, Oji Kinlieth and Oji Levin and tasked with covering all their deliveries in and out of the sites.
Fleet Controller
Silk Logistics
10.2019 - 07.2023
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Proactively identified and solved complex problems that impacted management and business direction.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Communicated with upper management and drivers to build lasting relationships.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Over saw 3 different sites, with 2 reach stacker drivers per site, and me being the first point of contact with any breakdowns, incidents, as well as telling what drivers to pickup from each site once they arrive there.
- Allocated the work load evenly throughout the drivers, organised dig out lists for the stacker drivers and since taking on night-shift, have completed all work on night-shift 100% of the time.
- Time slotted imports out of VICT for the next day and night-shift as the imports came off the vessel.
- re-slotted imports with other imports if they were found to be HELD at the wharf, so that we can maximise all our slots and not waste any money on any missed slot charges.
Customer Service Representative
Silk Logistics
06.2018 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Sorted out our main email hub that would receive all the emails from customers throughout the day, sorted through them and allocated them to the correct CSR to handle.
- prioritised helping any enquiries from the fleet controllers throughout the day, with concerns to delivery location etc,
Container Scheduler
Silk Logistics
12.2017 - 06.2018
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed
- Provided delay updates and information regarding special circumstances.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- answered telephones and directed calls to appropriate staff members.
Container Unloader Supervisor (Afternoon Shift)
Third Party Containers Ltd
06.2016 - 12.2017
- Ran a small team of between 10 and 14 people on arvo shift to complete all our tasks left over from dayshift.
- Labeled packages and pallets to ensure efficient identification of items.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Protected items by wrapping in pallet wrap, padded moving blankets and tape if needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
- Corrected pallets of damaged or mislabelled products to reduce errors and losses.
- Adhered to workplace safety standards and OSHA regulations.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Education
High School Diploma -
James Cook High School
Auckland, New Zealand2002
Skills
- Staff Training - I enjoy sharing the knowledge I have learnt from my time with others Throughout my working life at all my jobs, I have always taken pride in training the new person and seeing them flourish
- Effective Communication - I have always been able to communicate directly and without making people feel uncomfortable with they way I talk to them
- Transport Scheduling - I enjoy being able to work out a scheduling format that bests fits the business
- Fleet Monitoring
- Distribution and Warehousing
- Coaching and Mentoring
Timeline
Scheduler
Netlogix Systems
11.2023 - 12.2024
Fleet Controller
Silk Logistics
10.2019 - 07.2023
Customer Service Representative
Silk Logistics
06.2018 - 10.2019
Container Scheduler
Silk Logistics
12.2017 - 06.2018
Container Unloader Supervisor (Afternoon Shift)
Third Party Containers Ltd
06.2016 - 12.2017
High School Diploma -
James Cook High School
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