Gary John McDowall
Lawncare Francise Owner
Hawke's Bay,HKB
Summary
Motivated business professional .Personable with extensive experience in sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving skills. Diligent and hard-working candidate ready to contribute solid effort as team member. Organized with excellent communication skills. Reliable worker with strong work ethic. Detailed groundskeeper cultivates and cares for grounds and landscaping surrounding properties or buildings. Physically fit and strong individual with outstanding physical stamina to handle work in both cold and hot weather. Deeply familiar with landscaping tools and equipment operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Lawn Care Business Owner
Crewcut Lawnmowing
11.2019 - Current
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Streamlined business operations for improved efficiency, implementing effective scheduling and task management systems.
- Increased client retention through consistent communication and timely follow-ups on service inquiries.
- Managed financial aspects of business, including invoicing, budgeting, and expense tracking to ensure profitability.
- Developed customized lawn care plans tailored to each client's specific needs.
- optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
- Provided excellent customer support by addressing inquiries promptly via email or phone calls from current clients or potential prospects interested in services offered by the company.
New Car Sales Consultant
Bayswater Vehicles Ltd
06.2018 - 10.2019
- Enhanced customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
- Streamlined the car buying process for customers by efficiently managing paperwork and collaborating with finance teams.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Participated in ongoing training programs for professional development and staying current on automotive advancements.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Fostered a positive working environment by contributing to team success through collaboration and communication efforts.
Car Sales Executive
EastWood Motor Group Ltd
01.2014 - 05.2018
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Developed customized sales strategies for individual clients, resulting in higher customer satisfaction and loyalty.
- Negotiated favorable financing terms with lenders, enabling clients to secure affordable loans for vehicle purchases.
- Exceeded monthly sales targets consistently by employing effective closing techniques and persuasive communication skills.
- Participated in ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
- Collaborated with the marketing team to develop promotional events that generated increased foot traffic and interest in dealership offerings.
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
- Facilitated smooth transactions between buyers, finance personnel, service departments, and other key stakeholders during the car-buying process.
- Improved overall dealership reputation by providing exceptional customer service throughout all stages of the car buying experience.
- Enhanced showroom presentation by creating visually appealing displays showcasing key vehicles and their features.
- Participated in industry trade shows, networking events, and professional development opportunities to continually refine knowledge and skills in the automotive sales field.
Venue Manager. (Bar, Bottle Store, Restaurant).
Trust House Limited
01.2010 - 12.2013
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Improved revenue generation by creating unique event packages tailored to needs of different client segments.
- Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
- Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the dealership
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Championed sustainability initiatives within the venue operations, leading to reduced environmental footprint .
- Negotiated contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Assisted in recruiting, hiring and training of team members.
Territory Manager
DB Breweries
01.2000 - 10.2007
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Worked closely with regional distributors to ensure optimal inventory levels were maintained consistently throughout the year – avoiding stockouts or overstock situations.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Attended trade shows and industry events to promote company products and services.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Organized promotional events and interacted with community to increase sales volume.
Previous Sales Roles
Huttons-Kiwi , Pepsi , Griffins
01.1999 - 01.1999
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - Engineering Mechanics
Wellington Institute of Technology
Petone, NZ1986
Skills
- Scheduling and Planning
- Decision-Making Capabilities
- Project Management Experience
- Marketing and Promotion
- Organizational Skills
- Basic Accounting Knowledge
- Work Planning and Prioritization
- Decision Making Capabilities
- Networking Abilities
- Computer Literacy
- Negotiation
- Equipment Management
- Adaptable and Flexible
- Capital Expenditure Planning
- Change and Growth Management
- Hand and Power Tool Operation
- Staff Hiring
- Staff Management
- Sales Strategies
- Lawn Care
Timeline
Lawn Care Business Owner
Crewcut Lawnmowing
11.2019 - Current
New Car Sales Consultant
Bayswater Vehicles Ltd
06.2018 - 10.2019
Car Sales Executive
EastWood Motor Group Ltd
01.2014 - 05.2018
Venue Manager. (Bar, Bottle Store, Restaurant).
Trust House Limited
01.2010 - 12.2013
Territory Manager
DB Breweries
01.2000 - 10.2007
Previous Sales Roles
Huttons-Kiwi , Pepsi , Griffins
01.1999 - 01.1999
No Degree - Engineering Mechanics
Wellington Institute of Technology
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