Gashita Thilan Weragala
Auckland,AUK
Summary
Hardworking and motivated retail manager with over 7 years of experience in retail sector as a whiteware manager and a sales assistant at Harvey Norman -New Zealand. Solid history of balancing team performance, sales targets and business objectives. Dedicated to working closely with the team to maximize productivity and optimize procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager- Whiteware
Harvey Norman
Pukekohe, Auckland -New Zealand
08.2023 - 04.2024
- Mark down/Mark ups on display items.
- Floor arrangements for promotions.
- Implemented tactics to boost sales and enhance profitability.
- Check good receipts daily basis.
- Conducted biannual stock takes to ensure accurate inventory management- Shop floor & Warehouse.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Maintained a clean work environment to promote safety standards.
- Greeted customers promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensure high levels of customer satisfaction through excellent sales service
- Monitored staff performance and addressed issues.
- Organized product trainings for the staff with product representatives.
Sales Assistant
Harvey Norman
Pukekohe, Auckland- New Zealand
08.2017 - 08.2023
- Greeted customers and provided assistance with finding the best suited products.
- Assisted in creating floor displays for promotions.
- Conducted biannual stock takes.-Store & Warehouse.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Maintained cleanliness of the sales floor area at all times.
Warehouse 2IC
Harvey Norman
Pukekohe, Auckland -New Zealand.
04.2017 - 08.2017
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Maintained inventory records and updated stock lists on a regular basis.
- Organized warehouse space for efficient storage of goods.
- Operated forklifts to transport materials within the facility.
- Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment.
- Inspected products for any damages prior to stocking shelves.
- Biannual stock taking
- Staff handling
Warehouse Assistant
Harvey Norman
Mt. Wellington, Auckland - New Zealand
05.2014 - 02.2017
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items dispatched and received.
- Organized warehouse racks to ensure efficient storage of goods.
- Operated forklift to move materials around the warehouse safely.
- Achieved high levels of customer satisfaction.
Education
Level 5 -Diploma - Business & Technology
Australin Collage of Business of Technology
Sri LankaSkills
- Communication & Interpersonal skills
- System Handling
- Team player
- Organized at work environment
Certification
- Workplace Health and safety training at Harvey Norman - New Zealand
- First aid training at Harvey Norman. New Zealand
- Fuel Training at Pak N Save Blenheim -New Zealand.
- Fire Training at Pak N Save Blenheim-New Zealand.
- Fire Training -British Petroleum in United Kingdom.
- Health & Safety Training at British Petroleum in United Kingdom.
References
References available upon request.
Timeline
Manager- Whiteware
Harvey Norman
08.2023 - 04.2024
Sales Assistant
Harvey Norman
08.2017 - 08.2023
Warehouse 2IC
Harvey Norman
04.2017 - 08.2017
Warehouse Assistant
Harvey Norman
05.2014 - 02.2017
Level 5 -Diploma - Business & Technology
Australin Collage of Business of Technology
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