Anita Darrie
Auckland
Summary
Experienced with providing compassionate assistance and support to community members. Utilizes effective communication and active listening to understand and address individual needs. Track record of successfully implementing tailored support plans and crisis intervention strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Support Worker
Access
10.2018 - Current
- 3-5 year experienced support worker
- Providing best support for clients disabilities and needs
- Support them with daily care requirements with all daily care activities
- Assist with personal cares, including showering, drying, dressing, Make the bed and undressing.
- Provide medication oversight..
- Meal Preparation
- Home Help
- Make the bed
Service Desk Analyst
Spark
04.2024 - 01.2025
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Proactively identified recurring issues and worked with relevant departments to implement solutions.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
Service Desk Engineer
Computer Concepts Limited
01.2023 - 04.2024
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Provided remote support for users in various locations, ensuring efficient resolution of issues despite geographical challenges.
- Worked closely with management to identify areas for continuous improvement within the service desk operations.
- Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts.
HHP TECHNICIAN (ICT SUPPORT TECHNICIAN)
Samsung Customer Service
10.2018 - 01.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Checked, repaired and repacked survival equipment to meet specifications.
ICT Support technician
Tech Experts
04.2021 - 09.2021
- Order parts and repair many different brands of Laptops & cell phones, such as: Apple, LG, HTC, and Samsung
- Freeing the computer systems of viruses, spyware or Trojans
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Education
Certificate in health and wellbeing level 2 - Healthcare
Career Workforce
Auckland, NZ01.2020
Level 5 and 7 diploma - network and security
Newton College of business and Technology
04.2018
Diploma - Computer Science Engineering
KC College of Engineering And Technology
India 05.2012
Skills
- Ability to Work Under Pressure
- Computer Skills
- Ability to Work in a Team
- Effective Time Management
- Customer Service
- Microsoft Office
- Interpersonal Communication
- Configure & Implement the Server
- Windows 10
- Hardware Knowledge
- Windows Server 2010
- Tech Savvy
- Individualized support
Personal Information
Nationality: Indian
Certification
Certificate in Health and wellbeing level- 2
Languages
English
Punjabi
Hindi
Timeline
Service Desk Analyst
Spark
04.2024 - 01.2025
Service Desk Engineer
Computer Concepts Limited
01.2023 - 04.2024
ICT Support technician
Tech Experts
04.2021 - 09.2021
HHP TECHNICIAN (ICT SUPPORT TECHNICIAN)
Samsung Customer Service
10.2018 - 01.2023
Community Support Worker
Access
10.2018 - Current
Certificate in health and wellbeing level 2 - Healthcare
Career Workforce
Level 5 and 7 diploma - network and security
Newton College of business and Technology
Diploma - Computer Science Engineering
KC College of Engineering And Technology
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