Tuura Potini
Pukekohe
Summary
Professional cafe leader skilled in team management and customer service. Proven ability to drive results through collaboration and adaptability. Expertise in inventory management, staff training, and maintaining high-quality service standards. Reliable and flexible, ensuring smooth operations and a positive work environment.
Overview
19
19
years of professional experience
Work History
Cafe Team Leader
BP Connect Counties
08.2006 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Scheduled staff shifts efficiently, maintaining appropriate coverage during peak hours.
- Boosted team productivity through effective delegation of tasks and consistent communication with staff members.
- Controlled food costs and managed inventory.
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintained quality levels for the best customer experience.
- Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
Skills
- Food safety
- Team management
- Barista expertise
- Product presentation
- Staff supervision
- Cost controls
- Purchasing
- Ordering supplies
- Allergy awareness
- Food safety management
- Excellent communication
Timeline
Cafe Team Leader
BP Connect Counties
08.2006 - Current
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