Summary
Overview
Work History
Education
Skills
Timeline
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Gaurav Arora

Auckland,AUK

Summary

Dynamic and adaptable professional with a proven track record in program management and team leadership, consistently meeting evolving operational needs. Recognized for an energetic approach and resourcefulness in driving projects to successful completion. Strong sales acumen combined with exceptional customer service skills fosters lasting client relationships and enhances overall satisfaction. Committed to delivering results that align with organizational goals while maintaining a focus on team collaboration and innovation.

Overview

7
7
years of professional experience

Work History

Branch Manager

TONYS TYRE & AUTO CARE
11.2021 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Gathered and reviewed customer feedback to improve operations.

Branch Manager Trainee

TONYS TYRE & AUTO CARE
05.2021 - 11.2021
  • Planned and implemented team projects to accomplish objectives.
  • Explained services and products to customers in friendly and engaging way.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised site investigations, reported issues and escalated those that required further assistance.

Assistant Manager

TONYS TYRE & AUTO CARE
02.2021 - 05.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Sales Representative

Vapor World Ltd
01.2019 - 01.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Education

Graduate Diploma - Business Education

New Zealand Skills And Education
NEW ZEALAND SCHOOL OF EDUCATION
11.2018

Bachelor of Commerce -

APJ College of Fine Arts
01.2016

Skills

  • Sales Strategies
  • Cost Management
  • Staff Training
  • Customer Service
  • Customer and Vendor Relations
  • Staff Supervision
  • Multitasking Abilities
  • Sales Expertise
  • Goals and Performance
  • Cash Handling
  • Manage Budgets
  • Staff Management
  • Judgment and Decision-Making
  • Proficiency in MS Office

Timeline

Branch Manager

TONYS TYRE & AUTO CARE
11.2021 - Current

Branch Manager Trainee

TONYS TYRE & AUTO CARE
05.2021 - 11.2021

Assistant Manager

TONYS TYRE & AUTO CARE
02.2021 - 05.2021

Sales Representative

Vapor World Ltd
01.2019 - 01.2021

Bachelor of Commerce -

APJ College of Fine Arts

Graduate Diploma - Business Education

New Zealand Skills And Education

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