GAURAV BALIYAN
AUCKLAND,New Zealand
Summary
Dynamic professional with extensive experience in facility operations and team leadership. Skilled in budgeting, health and safety compliance, and customer service excellence. Committed to leveraging operational expertise to improve community outcomes and enhance stakeholder relationships.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operations Coordinator
West Wave Pool & Leisure Centre
Auckland, New Zealand
07.2022 - Current
- Led day-to-day facility operations, including maintenance programmes, contractor engagement, asset care, and fleet management, ensuring a safe, reliable, and customer-focused centre.
- Managed work orders, budgeting, procurement, compliance, and health and safety systems, including risk mitigation and incident reporting across all departments.
- Organised training and development for frontline staff and Team Leaders, responded to customer feedback, and contributed to Local Board reporting and strategic planning to enhance service delivery and community outcomes.
Centre Manager (Secondment)
Tepid Baths
, Auckland
09.2024 - 05.2025
- Managed full centre operations, optimizing staff efficiency and financial performance at a busy aquatic and fitness facility.
- Led maintenance delivery and contractor performance to ensure compliance with facility regulations and asset reliability.
- Improved community experience by overseeing service management and operational processes for key projects, including Karanga Plaza swimming pool.
Centre Manager (Secondment)
Ōtara Pool & Leisure Centre
Otara, Auckland
04.2024 - 07.2024
- Oversaw centre operations, managing staffing, budget, and delivery of community programmes.
- Cultivated strong relationships with stakeholders, enhancing Local Board engagement and quarterly performance reporting.
- Coordinated maintenance and contractor management to ensure safe, high-quality facilities.
- Aligned community programmes with local needs to maximize impact and participation.
Team Leader – Fitness
Tepid Baths
, Auckland
07.2018 - 07.2022
- Supervised fitness operations and staff to ensure consistently high-quality customer service and member support.
- Managed fitness equipment maintenance, health and safety compliance, and day-to-day budgeting to maintain a safe and efficient facility.
- Organised staff training and oversaw programme delivery, lifting service standards, member engagement, and customer satisfaction.
Fitness Manager
MAVA
, Auckland
01.2017 - 10.2018
- Administered fitness programs and schedules to ensure effective class delivery and member services.
- Managed facility resources and daily budgets to enhance operational efficiency and quality.
- Supported fitness staff during shifts, upholding customer service standards in a safe environment.
Earlier Roles – India (2008–2015)
Programme Manager – Aaj ki Awaj Jan Kalyan Society
Business Manager
Club 4 Gym & Spa
Programme Manager
Aaj ki Awaj Jan Kalyan Society
Education
NZ Diploma -
Workplace Health & Safety Management
SIT10-2026
Graduate Diploma -
Sports And Exercise Science
Waikato Institute Of Technology10-2016
Master’s degree -
Physical Education
Delhi, India04-2015
Bachelor’s degree -
Physical Education LNIPE
India04-2013
Skills
- Customer service operations
- Facility and asset management
- Maintenance scheduling and work order coordination
- Contractor and vendor management
- Health, safety, risk, and incident management
- Procurement, budgeting, and KPI oversight
- Team leadership, training, and professional development
- Stakeholder, Local Board, and community engagement
Certification
- IOSH Managing Safely – Completed
- First Aid Certified
- Te Mahi Ako Fitness & Leadership Qualifications
Accomplishments
• Coordinated 200+ maintenance, repair, and compliance jobs annually, improving contractor performance and reducing operational downtime.
• Strengthened health, safety, risk, and incident management across operations, supporting safe, high-quality experiences for 220,000+ annual visits.
• Prepared and submitted Exercise New Zealand Award nominations for Tepid Baths, contributing to Chain Facility of the Year wins in 2023 and 2024 for outstanding community and visitor outcomes.
• Strengthened health, safety, risk, and incident management across operations, supporting safe, high-quality experiences for 220,000+ annual visits.
• Prepared and submitted Exercise New Zealand Award nominations for Tepid Baths, contributing to Chain Facility of the Year wins in 2023 and 2024 for outstanding community and visitor outcomes.
References
Available on request.
Timeline
Centre Manager (Secondment)
Tepid Baths
09.2024 - 05.2025
Centre Manager (Secondment)
Ōtara Pool & Leisure Centre
04.2024 - 07.2024
Operations Coordinator
West Wave Pool & Leisure Centre
07.2022 - Current
Team Leader – Fitness
Tepid Baths
07.2018 - 07.2022
Fitness Manager
MAVA
01.2017 - 10.2018
Earlier Roles – India (2008–2015)
Programme Manager – Aaj ki Awaj Jan Kalyan Society
Business Manager
Club 4 Gym & Spa
Programme Manager
Aaj ki Awaj Jan Kalyan Society
NZ Diploma -
Workplace Health & Safety Management
Graduate Diploma -
Sports And Exercise Science
Master’s degree -
Physical Education
Bachelor’s degree -
Physical Education LNIPE