Gaurav Gandhi
60 Wattle Farm Road, Wattle Downs
Summary
Experienced and results-oriented Area Manager with a strong background in the Class 4 Gaming sector, with skills of high-quality and industry expertise nationwide. Proven trace record of extensive strategic planning for Class 4 gaming Trusts and venues. Depth knowledge of New Zealand’s complex gaming regulatory environment, operational leadership, stakeholder engagement, and compliance oversight.
I bring a strategic, whole-of-business approach that supports long-term sustainability for clients operating in a highly regulated and competitive industry.
My role enables clients to leverage resources, and scale to ensure optimal performance, regulatory alignment, and community responsibility.
Overview
14
14
years of professional experience
Work History
Area Manager- Auckland
Maxsev Limited
Auckland, AUK
07.2021 - 04.2025
- Maintaining a positive relationship and effective communication between venues and the client trust.
- Ensuring the long term retention of all partner Venues and Trusts.
- Represent to Venues the client trusts' commitment to providing the best customer service in the Class 4 Gaming Sector.
- Co-ordinating the installation of gaming machines and conversions as required.
- Completing venue compliance checks at all venues as required Venue support and training for Harm Minimisation, Customer Service, Coms/QEC programme and general venue compliance.
- Determining and facilitating optimal gaming room design and set-up.
- Recommending gaming machine purchases, changes and conversions to the Regional Manager and Managing Director.
- Maintaining compliance familiarity, checking that Employer, Trust and Venue comply with official regulations and statutory requirements.
- Achieving Maxserv & Trust revenue agreed growth targets.
- Actively pursuing new business opportunities for Maxsev and its partner Trusts.
- Attending industry meetings and conferences, as requested.
Managing Director
Maungatapu Bar
Maungatapu Road, Maungatapu
03.2019 - 03.2021
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Ensure the premises operate within the conditions of its liquor license, including restrictions on operating hours, number of patrons, and areas designated for alcohol consumption.
- Oversee the responsible service of alcohol, adhering to the principles of host responsibility:
Preventing intoxication
Not serving alcohol to minors
Providing and promoting low-alcohol and non-alcoholic alternatives
Offering substantial food options
Arranging safe transport options for patrons
- Manage and motivate bar staff during shifts, ensuring adherence to company standards and policies.
- Provide training on responsible alcohol service, customer service excellence, and health and safety protocols.
- Address customer inquiries, feedback, and complaints promptly and professionally.
- Manage conflicts or disturbances, ensuring a safe and welcoming environment for all patrons.
- Monitor and manage inventory levels, placing orders as necessary to maintain stock.
- Ensure the cleanliness and safety of the bar area, complying with health and safety regulations.
- Oversee cash handling and daily financial transactions.
- Maintain accurate records of incidents, staff attendance, and compliance checks.
- Report any significant incidents or breaches of licensing conditions to the relevant authorities as required.
Compliance Manager
Gilmour’s Tauranga
Tauranga, BOP
01.2015 - 02.2019
- Ensure the store meets food safety, health and safety, and council compliance regulations by monitoring operations, assessing compliance, coaching staff, and maintaining easily auditable records.
- Manage the monthly promotional changeover, including display, pricing, and promotional materials.
- Oversee the price integrity program, troubleshooting and coordinating on any pricing discrepancies.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
Temporary Manager/Nightshift Manager
Woolworths New Zealand
Greerton, BOP
09.2011 - 12.2014
- Lead and motivate the nightfill team to achieve daily objectives, ensuring tasks are completed within set timeframes.
- Oversee the replenishment of shelves, ensuring products are correctly stocked and rotated. Monitor inventory levels to prevent shortages or overstocking.
- Ensure the store is clean, organized, and ready for customers the following day. Maintain high standards of cleanliness in the store and stockrooms.
- Champion health and safety practices, ensuring the team follows proper procedures and guidelines.
- Act as a liaison between the night team and day staff, reporting any issues or discrepancies and ensuring smooth handovers
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Liquor Department Manager
Woolworths New Zealand
Bethlehem
01.2011 - 08.2011
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Controlled distribution of alcohol per sale and supply of alcohol.
Education
National Diploma in Business (Level 5) -
Royal Commerce
Tauranga NZ04-2013
National Diploma in Computing (Level 5) -
National Technology Institute Limited
Tauranga, NZ04-2011
Skills
- Honest, Accurate and act with Integrity
- Strong attention to detail
- Good Communication skills
- Self Motivated
- Multi-Tasking
- Microsoft excels skills
- Ability to learn quickly
- Proven track record in Sales and client management
- Proven track record in warehouse co-ordination
- Operations management
- Relationship building and management
- Staff management
- Business development and planning
- Systems and software expertise
- Relationship building and management
- Staff management
- Business development and planning
- Systems and software expertise
Languages
English
Hindi
Punjabi
Interests
- Outdoor and Adventure activities
- Travelling
- Physical fitness and wellness
- Socialisng
- Listening to music
Timeline
Area Manager- Auckland
Maxsev Limited
07.2021 - 04.2025
Managing Director
Maungatapu Bar
03.2019 - 03.2021
Compliance Manager
Gilmour’s Tauranga
01.2015 - 02.2019
Temporary Manager/Nightshift Manager
Woolworths New Zealand
09.2011 - 12.2014
Liquor Department Manager
Woolworths New Zealand
01.2011 - 08.2011
National Diploma in Business (Level 5) -
Royal Commerce
National Diploma in Computing (Level 5) -
National Technology Institute Limited