Dedicated customer service professional with a strong understanding of service delivery and a proven history of improving business operations to support corporate growth and revenue. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates a willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities.
Hi, I’m
Gaurav Miglani
Summary
Overview
7
years of professional experience
Work History
Miglani Feed Store
Retail Store Manager
12.2017 - Current
Job overview
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
EClerx
Customer Service and Operations Analyst
01.2023 - 11.2023
Job overview
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Answered a constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Panjab UniversityChandigarh
Bachelor of Arts from Humanities
05.2017
University Overview
- Recipient of many sports awards, i.e., Best Player in a Cricket Tournament, Man of the match, Best Opening Batsman.
Skills
- Sales Leadership
- Merchandise Strategising
- Coaching and Mentoring
- CRM Software
- Service standard compliance
- Account Management
- Data Compiling
- Remote Support
- Software Installation
- Technical Analysis
- Help Desk Support
Languages
Hindi, English, Punjabi
Additional Information
Additional Information
IDP IELTS-May 2022
Over all band score-6.5
Timeline
Customer Service and Operations Analyst
EClerx
01.2023 - 11.2023
Retail Store Manager
Miglani Feed Store
12.2017 - Current
Panjab University
Bachelor of Arts from Humanities
REFRENCES
REFRENCES
Available upon request
REFRENCES
REFRENCES
Available upon request
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