GAURAV RAWAT

Ticket Triage and management

● Configuration of PaperCut MF and Cilantro

● Project Coordinator Follow Up

● Answer phones

● Prepare Reports on Tickets for Partners

● Post Implementation Follow Up

● Partner Onboarding Follow Up

• Provide Level 1 and 2 IT Support as well as Point of Sale (POS) System Support.
• Manage MS Office 365, Azure AD, Intune, Microsoft Windows Server, MS SQL Server and network administration tasks to optimize system performance.
• Manage Active Directory, licenses, and workstation setup for 40 internal staff members to ensure uninterrupted access.
• Virtual Desktop Infrastructure management using Hyper-V.
• Conduct server and backup/replication checks using Veeam to safeguard data security and ensure system reliability.
• Conduct software updates and assessed security patches for optimized computer and server use.
• Installation, configuration and Trouble Shooting all software,network and hardware IT issues using ClickUp ticketing system.
• Procure IT hardware and software needs for staff and client's warehouse setup.
• Support and conduct server upgrades for Ontempo Store POS for our retail business clients.
• Create, install, and configure tailored POS systems for 25+ retail business clients.
• Troubleshot complex software issues, ensuring swift resolution and minimal downtime for clients.

• Level 1 and 2 Desktop/network onsite IT Support for 1800 users.
• Maintaining/managing Servers, Firewall, Backups, and Network troubleshooting.
• Management of Active Directory, DHCP, DNS, Firewalls.
• Deploying applications and policies using group policy and Intune.
• Supporting Servers, Desktops/Laptops, Network printers,Switches, Access points,networking equipment and peripherals.
• Supporting and managing Windows computers, macOS, Chromebook, tablets, laptops as well as Android and IOS devices.
• Providing support to staff via email, telephone, remotely and in person using ticketing system.
• Taking backups,replication, installing patches, building and updating images.
• Managing users, groups, mailboxes and devices.
• Managing Microsoft admin Center and Google Workspace.
• Simultaneous deployment of windows to multiple machines over the network using Windows Deployment Service (WDS).
• Endpoint management using Jamf Pro and Intune.
• Manage e-learning platforms such as Hapara and Education Perfect.
• Managing 50 network printers using Papercut MF and Papercut Mobility Print. Troubleshooting issues related to accounts, printing, permissions and print balance.
• Documented system configuration, mapping and processes.
• Troubleshot technical issues to ensure optimal system performance and user satisfaction.

• Optimize network infrastructures for smart home automation.
• Pair and configure smart home audio, video, and security systems,Security camera.
• Utilize Control4 programming expertise for customization and integration.
• Manage access points to optimize coverage and range.
• Implement Zigbee network protocols for seamless device communication.
• Configure user-friendly applications for intuitive system control.
• Configure/installation multi zone AV system.

• Facilitate team alignment with client priorities for telecommunications projects.
• Manage Scoping and fiber installations for residential and businesses.
• Conduct network testing for optimal performance and connectivity assurance.
• Provide comprehensive training and mentorship to new technicians.
• Establish effective communication channels with Internet Service Providers.
• Manage porting and network activation processes for seamless service delivery.