GAURAVDEEP KAUR
Christchurch
Summary
Offering team-oriented mindset and passion for improving software quality, along with eagerness to learn and grow in dynamic environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Software tester position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Service Desk Analyst
Spark
09.2024 - Current
- Providing phone support for range of clients
- Account creation and management
- Assisting with hardware issues and installation of software
- Creating and tracking incidents or requests in Service Now
- Updating Knowledge Base articles for training
- Assisting clients with their Microsoft issues
- Providing licenses and mailbox access via Exchange and 365 Admin Centre
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
Service Desk Analyst (corporate & Mobile Provisioning)
Spark
04.2023 - 09.2024
- Dealing with customers to place new connection orders, hardware orders, and basic troubleshooting for the issues customer experiencing
- Provisioning sim cards, esims, wireless connections, eTXT accounts and other services for corporate customers
- Taking calls, processing requests send via emails after authenticating the customer
- Provided timely support for efficient incident resolution.
Service Desk Analyst
WDHB
06.2021 - 03.2023
- Triaged several customer complaints, followed up on1.8k tickets until clients’ problems were resolved, achieving a90% first call resolution rate in the first month of employment
- Applied social skills to provide rapid solutions, maintaining high satisfaction rating in monthly end-user scoring
- Assisted clients with technical support regarding WDHB applications and services via phone calls and emails
- Provided end-to-end support for WDHB application, printers, and other software issues
Customer Services Provider
Dominos
09.2020 - 05.2021
- Cash Handling, dealing with customers and taking & fulfilling orders
Education
Graduate Diploma - Applied Information Technology (Software Eng.)
Wintec
Hamilton, WKO06.2019
Bachelor of Technology (B.Tech) - Computer Science
Khalsa College Of Engineering And Technology
India01.2015
Skills
- An understanding of Azure Active Directory, installing windows, Office365, email accounts, installing printers
- Quick learner, able to self-start and multitask handler
- Prioritizing, organizing, and time management
- Can work under pressure without sacrificing quality of work
- Training development aptitude and Creative problem solver
- Honest, reliable, committed to professional standards
- Excellent attention to detail
- Technical skills: HTML, CSS, JavaScript, SQL, Selenium, Git
- Have cleared ISTQB (Foundation level) exam
- Manual testing
- Test automation
Hobbies and Interests
Listening to music, Driving, Internet Surfing
Timeline
Service Desk Analyst
Spark
09.2024 - Current
Service Desk Analyst (corporate & Mobile Provisioning)
Spark
04.2023 - 09.2024
Service Desk Analyst
WDHB
06.2021 - 03.2023
Customer Services Provider
Dominos
09.2020 - 05.2021
Graduate Diploma - Applied Information Technology (Software Eng.)
Wintec
Bachelor of Technology (B.Tech) - Computer Science
Khalsa College Of Engineering And Technology
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