Ritika Godia
Auckland,AUK
Summary
Highly motivated and customer-focused professional with extensive experience in client relationship management, sales, and digital solutions. Known for delivering warm, friendly, and solution-driven customer experiences while building trust-based relationships. Skilled at processing transactions, advising clients on tailored solutions, and educating customers on digital platforms and tools to help achieve their goals. Adept at working in fast-paced, collaborative environments, with a strong willingness to learn, grow, and adapt. Passionate about delivering exceptional service, contributing positively to team culture, and supporting business growth.
Overview
12
12
years of professional experience
Work History
Multi-Channel Marketing Advisor
Thryv New Zealand
10.2023 - Current
- Engages with clients warmly and professionally, building trust-based relationships with new and existing business clients.
- Acts as first point of contact, providing exceptional customer experiences across Print, Digital Marketing, and SaaS services.
- Processes client requests efficiently, including account updates, billing inquiries, and platform assistance.
- Advises clients on tailored solutions to achieve business goals through digital tools and marketing services.
- Provides high-quality support in a fast-paced environment (40–50 interactions/day), focusing on first-contact resolution.
- Educates clients on digital platforms, tools, and online solutions, empowering self-service.
- Identifies client needs and recommends solutions that contribute to business targets and client satisfaction.
- Resolves account and service-related issues efficiently, collaborating with billing, product, and sales teams.
- Guides clients on SEO platforms, CRM systems, social media schedulers, and listing directories, simplifying technical concepts for easy adoption.
Senior Project & Sales Manager
Team Marksmen Network Pvt Ltd
01.2022 - 04.2023
- Delivered exceptional customer service, building trust-based relationships with key decision-makers (MDs, CEOs, VPs, GMs).
- Managed full sales lifecycle: lead generation, meetings, negotiations, quotations, and closures.
- Recommended products and services aligned to client goals, adding value and driving satisfaction.
- Led cross-functional teams to deliver campaigns, projects, and client deliverables.
- Mentored and guided team members, fostering a positive, collaborative environment.
- Oversaw end-to-end project execution, including procurement, budgeting, vendor management, and risk mitigation.
- Tracked milestones to ensure successful delivery of events and exhibitions; developed actionable insights to improve client satisfaction and project outcomes.
Senior Sales & Project Associate
Economic Times - ET EDGE (The Times of India Group)
11.2020 - 11.2021
- Implemented feedback mechanisms to gather customer insights for process improvements.
- Developed training materials to streamline onboarding process for new hires.
- Analyzed customer interaction data to identify trends and recommend service enhancements.
- Led initiatives to reduce response time, improving efficiency in handling requests.
Assistant Manager - Business Intelligence & Sales
Informa Markets India Pvt Ltd
09.2017 - 10.2020
- Led cross-functional teams to streamline event planning processes and improve operational efficiency.
- Developed strategic marketing initiatives to enhance brand visibility and drive attendee engagement.
- Coordinated logistics for trade shows, ensuring seamless execution of events and stakeholder satisfaction.
- Resolved customer inquiries through phone, email, and chat channels, enhancing overall satisfaction.
- Trained new team members on customer service protocols and software systems to ensure consistency.
Assistant Manager & Team Lead - Sales
Asian Business Exhibitions & Conferences, ABEC
01.2015 - 09.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delegate Acquisition Executive
Zak Trade Fairs & Exhibitions Pvt Ltd
01.2014 - 01.2015
- Facilitated workshops and discussions to gather stakeholder feedback and improve organizational processes.
- Led delegate teams to develop strategic initiatives for community engagement and representation.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
MBA - Marketing Management
Wellingkar Institute of Management Development & Research,
Mumbai, India03-2021
Bachelor of Commerce - Commerce
Mumbai University
Mumbai, India03-2016
High School Diploma -
MMK College of Commerce & Economics
Mumbai, India04-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Customer Service & Engagement
- Transaction & Account Management
- Sales & Advisory: upgrades and cross-selling
Accomplishments
- Recognized as Employee of the Year at Informa Markets consecutively in 2018 & 2019 for outstanding performance and team contributions.
- Led team to achieve 185% of target in 2021, highest milestone achieved by any sales team, earning recognition and financial reward.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Multi-Channel Marketing Advisor
Thryv New Zealand
10.2023 - Current
Senior Project & Sales Manager
Team Marksmen Network Pvt Ltd
01.2022 - 04.2023
Senior Sales & Project Associate
Economic Times - ET EDGE (The Times of India Group)
11.2020 - 11.2021
Assistant Manager - Business Intelligence & Sales
Informa Markets India Pvt Ltd
09.2017 - 10.2020
Assistant Manager & Team Lead - Sales
Asian Business Exhibitions & Conferences, ABEC
01.2015 - 09.2017
Delegate Acquisition Executive
Zak Trade Fairs & Exhibitions Pvt Ltd
01.2014 - 01.2015
MBA - Marketing Management
Wellingkar Institute of Management Development & Research,
Bachelor of Commerce - Commerce
Mumbai University
High School Diploma -
MMK College of Commerce & Economics