Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GAUTAMI JOSHI

Summary

A dedicated hospitality professional with 6 years of experience in customer service industry. I have strong communication skill, organizational skills, problem solving and analytical skills and adaptability according to the situation, which helps to achieve my personal as well as organizational goals. I enjoy doing my work and thirst to learn that leads to loyalty and commitment to work giving me an opportunity to learn each day and develop strong work ethic.

Overview

8
8
years of professional experience

Work History

Reservations Manager

Whitsunday Apartments
02.2022 - 05.2023
  • Managing rates and allotments configuration across all distribution channels.
  • Maintaining & generating daily & monthly reports
  • Control room inventory including allotments from wholesalers, groups and individual reservations to deliver maximum Rev PAR.
  • Attend other front office duties, Liaise closely with Resort manager and Sales team
  • Onsite Night Manager
  • Recruitment and staff training
  • Ensure compliance with all hotel policies, procedures, and code of Business Conduct and Ethics.
  • Drive and monitor departmental KPIs, ensuring alignment with hotel and brand objectives.

Reservations Sales Specialist

Hyatt Hotels Pacific contact Centre
08.2019 - 02.2022
  • Complete Daily checklist of reservations duties set out by Revenue and Operations Manager
  • Prompt attention and maintaining our filing systems
  • Assisting with Group reservations
  • Handling and resolving guest's escalations through different channels such as Social media and Hyatt guest support platform
  • Handling Loyalty program (World of Hyatt) assistance
  • Providing correct compensation through loyalty program free nights/upgrades according to comp values and occupancy of each property.

Reservations Sales Agent (Part Time)

Novotel & Ibis Melbourne Central, Australia
03.2019 - 08.2019
  • Ensuring guest requests & enquiries are answered promptly and professionally via email/phone
  • Process all reservation requests, changes, and cancellations with different channels
  • Processing high volume of emails
  • Liaising with colleagues from different departments to ensure smooth run of business
  • Processing guest payments and closing end of shift as in running audits
  • Promoting Guest Loyalty program
  • Addressing guest requests and handling complaints in a positive manner within given empowerment.

Guest Services

Oaks Hotels & Resorts Sydney, Australia
08.2017 - 03.2019
  • Assigning rooms according to guest preferences
  • Organizing pre-arrival procedures for groups
  • Concierge Services - Providing insight on services and local Sydney attractions
  • Physically inspecting rooms before arrival or post departure of guest
  • Handling front desk at sister properties whenever required
  • Working as an acting supervisor by covering supervisor leaves.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.

Guest Service Agent

Hyatt Centric, India
08.2015 - 09.2016
  • Upselling & Cross selling of Hotel facilities to in house guests
  • Group Arrival and departure handling
  • Blocking rooms for arrivals
  • Creating and transferring PM
  • Making and updating Guest profile notes
  • Allocation of Guest amenities
  • Maintaining Guest Feedback
  • Escorting Guest to the room
  • Handling Express Check in and Check out of guests
  • Cashiering & maintaining City Ledger
  • Making Daily Business Report/ Managers Flash at end of Night shifts
  • Cashier Audits.

Education

Masters in International Hotel Management -

Blue Mountains International Hotel Management School
Sydney, Australia
01.2019

BSc. Hospitality and Hotel Administration -

IHM -National Institute of Hotel Management & Catering Technology
India
01.2015

Skills

  • Skilled in different channels – PMS, RMS, SiteMinder, Reserve, STR analysis, OTA insight, OTA portals
  • RSA (Responsible Service of Alcohol) certified - Australia
  • Liquor Approved Manager Licensed- QLD Australia

Languages

English
Professional Working
Marathi
Native or Bilingual
Hindi
Native or Bilingual
German
Elementary

Timeline

Reservations Manager

Whitsunday Apartments
02.2022 - 05.2023

Reservations Sales Specialist

Hyatt Hotels Pacific contact Centre
08.2019 - 02.2022

Reservations Sales Agent (Part Time)

Novotel & Ibis Melbourne Central, Australia
03.2019 - 08.2019

Guest Services

Oaks Hotels & Resorts Sydney, Australia
08.2017 - 03.2019

Guest Service Agent

Hyatt Centric, India
08.2015 - 09.2016

Masters in International Hotel Management -

Blue Mountains International Hotel Management School

BSc. Hospitality and Hotel Administration -

IHM -National Institute of Hotel Management & Catering Technology

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GAUTAMI JOSHI