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Gavin Gratkowski
Tirau,Waikato
Summary
Results-driven Operations Manager with over 10 years of experience in optimizing processes and team performance. Skilled in quality assurance, troubleshooting, and effective communication, contributing to timely project completions and high customer satisfaction.
Overview
20
20
years of professional experience
Work History
Operations Manager
Vida Precast ltd
Matamata, Matamata
01.2016 - 06.2026
- Managed daily operations to streamline workflow at precast manufacturing facility.
- Coordinated teams to ensure timely project completion and quality standards adherence.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Implemented safety protocols to ensure compliance with industry regulations and standards.
- Trained staff on equipment operation and best practices for production processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Scheduled employee shifts and training sessions to ensure adequate staffing and skill development.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations, implementing short-term and long-term strategies to align with business plan and profitability objectives.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Fitter welder
Steelcon construction ltd
Matamata, Matamata
02.2006 - 12.2015
- Operated welding equipment to securely join metal parts, ensuring structural integrity.
- Fabricated metal components using welding and cutting tools.
- Assembled structural components for steel frameworks on construction sites.
- Interpreted shop drawings to ensure accurate fitting of materials.
- Read and interpreted specifications, diagrams and drawings for job.
- Trained new fitters on standard operating procedures and safety practices, fostering a culture of safety and compliance.
- Resolved technical issues for colleagues, promoting teamwork and maintaining workflow efficiency.
- Communicated effectively with project managers regarding material requirements and progress updates.
Education
High School Diploma -
John Paul College
Rotorua, NZ07-1995
Skills
- Operations management
- Project management
- Quality assurance
- Customer relationship management
- Team leadership
- Problem solving
- Time management
- Effective communication
Timeline
Operations Manager
Vida Precast ltd
01.2016 - 06.2026
Fitter welder
Steelcon construction ltd
02.2006 - 12.2015
High School Diploma -
John Paul College