Gavin Harlick
Bucklands Beach,AUK
Summary
Inspiring manager with extensive experience in Automotive product industries and 10+ years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Skilled automotive repair professional with a solid history of success working on both domestic and import vehicles. Competent in locating problems and performing timely, accurate repairs. Offering 10+ years in the field and a hardworking, reliable nature. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 10+ years of progressive experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Territory Manager
Partmaster Ltd
Auckland, Auckland
01.2023 - Current
- Organized regional training sessions for sales staff on new products and services.
- Generated reports outlining current trends, customer behavior patterns, competitive analysis.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Participated in strategic planning meetings to identify growth opportunities within the region.
- Stayed current on competitor sales, prices and products.
- Identified underperforming districts and implemented corrective action plans as necessary.
- Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Gained market share in new sales performance through aggressive team training.
- Resolved customer complaints regarding sales and service.
- Established relationships with key accounts in the region through regular visits and communications.
- Conducted quarterly reviews with district managers to assess performance against targets.
- Implemented strategies for increasing market share in the region.
- Delivered presentations at trade shows and conferences to promote products and services.
- Evaluated existing marketing efforts in order to optimize effectiveness across multiple channels.
- Resolved customer complaints efficiently by providing appropriate solutions or referring them as needed.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Directed and coordinated products, services and sales activities.
- Negotiated pricing, terms, and implementation dates.
- Developed solid connections with customers to promote products.
- Initiated sales process by preparing contracts and drafting proposals.
- Monitored inventory levels of all products within assigned territories for adequate supply chain management.
- Developed and significantly grew assigned territory 19% within first year.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Worked closely with existing accounts to grow market share.
- Conducted cold calls to offer services to potential customers.
- Oversaw regional and local sales managers and staff.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Manager
Taylor Automotive
Grafton , Auckland
05.2016 - 07.2022
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created written estimates and obtained customer consent to proceed.
- Created detailed reports on service activities for senior management review.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed customer billing statements for accuracy prior to release.
- Recruited and trained new employees to meet job requirements.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Pitched in to complete various duties during peak periods or employee absences.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- excellent understanding of booking software,calenders,automotive related software & other computing software.
Operations Manager
Total Access Ltd
Penrose , Auckland
08.2013 - 05.2016
- Maintained accurate inventory records to track stock levels and minimize costs.
- Presented performance and productivity reports to supervisors.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed customer concerns with suitable solutions.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Monitored resource use to achieve set goals within budget constraints.
- Engaged with existing and potential clients to gain insight into needs.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
ncea level 1 -
Pakuranga College
Pakuranga, NZSkills
- Client Consultations
- Contract Negotiation
- Team Collaboration and Leadership
- Staff Training
- Quality Assurance
- Work Order Management
- Vehicle Inspections
- Inventory Management
- Troubleshooting
- System Upgrades
- Hand and Power Tools
- Mechanical Systems
- Fleet Management
- Maintenance and Repairs
- Problem Diagnosis
- Diagnostics
- Defective Parts Disassembly
- Preventive Maintenance
- Component Repairs
- Fluid Level Testing
- Battery Testing
- Customer Relationship Management (CRM)
- Repairs Knowledge
- Road-Worthiness Evaluations
- Documentation and Reporting
- Price Quoting
- Troubleshooting Skills
- Grease and Lubricant Application
- Diagnostics Systems
- Safety Procedures
- Workplace Safety
- Engine building
- Engine machining
- General technician
- Excellent computer skills
- Excellent phone manor
- Completed management coarses
Affiliations
- fishing & Hunting
- Petrol head / Drag racing
- Music
- Family Man
Accomplishments
- Multiple incentive targets reached
- Certificates for Management
Certification
- Qualified scaffolder level 4
- level 3 first aid
- full driving licence
References
References available upon request.
Timeline
Regional Territory Manager
Partmaster Ltd
01.2023 - Current
Service Manager
Taylor Automotive
05.2016 - 07.2022
Operations Manager
Total Access Ltd
08.2013 - 05.2016
ncea level 1 -
Pakuranga College
Similar Profiles
Rodney-Joseph PoutaiRodney-Joseph Poutai
Warehouse Worker at Partmaster LimitedWarehouse Worker at Partmaster Limited
Jason HongJason Hong
Position Management Specialist at Auckland CouncilPosition Management Specialist at Auckland Council
Debbie Beale-O'ConnorDebbie Beale-O'Connor
Office Manager at Quality Meats 4 LessOffice Manager at Quality Meats 4 Less