Gavin Meyer

• Facilitated memorable experiences for executive golfing groups travelling to NZ, including transfers to and from some of NZ's most exclusive resorts and courses and arranging accommodation and tee times.
• Ensured timely departures and arrivals while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
• Enhanced customer travel experience by sharing my in-depth knowledge of New Zealand and its culture.

• Cultivated strong relationships with clients by providing exceptional customer service and communication, resulting in numerous 5 Star reviews.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Developed marketing campaigns to attract maximum number of enquiries and inspections through direct marketing, online advertising and social networking.
• Continuously honed public speaking skills, enhancing auctioneering abilities, and fostering a more engaging atmosphere during events including Master of Ceremony duties at charity auctions and fund raising events.
• Assisted clients with pre and post-auction procedures, and after sales service ensuring a seamless transaction experience.
• Delivered high-quality auction experiences by maintaining a professional demeanour while addressing questions or concerns from bidders or sellers.

• Communicated with clients to understand property needs and preferences.
• Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
• Managed multiple listings simultaneously while maintaining consistent communication with all parties involved in each transaction.
• Utilized social media platforms to promote properties, increasing online visibility and attracting more prospective buyers.
• Hosted open houses and private viewings to showcase properties effectively, resulting in increased interest from potential buyers.

• Welcomed each new arrival and efficiently managed check-ins and checkouts.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Maintained a clean and organised front desk area, creating a welcoming environment for guests.
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.

This role entailed working at various Okabe group hotels throughout Japan including Hotel New Shiobara in Tochigi Prefecture, Hotel Kinugawa Kanko also in Tochigi and Hotel Ito New Okabe in Shizuoka Prefecture. I also spent a significant amount of time living in Osaka.

• International Guest Co-Ordinator helping manage hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
• Led international team from NZ, Australia, USA, UK, Canada and South America including running training sessions for new employees, cultural awareness training and fostering a positive work environment that emphasized teamwork and communication.
• Enhanced guest satisfaction by implementing personalised services and catering to individual needs.
• Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
• Increased customer retention through exceptional service and timely resolution of issues.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

• Handled emergency situations calmly and professionally, prioritising guest safety at all times.
• Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
• Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
• Provided personalised attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
• Welcomed each new arrival and efficiently managed check-ins and checkouts.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Maintained a clean and organised front desk area, creating a welcoming environment for guests.