Gaynor Clancy
Hamilton
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than ten years.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
James And Eye Limited
01.2024 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Organized paperwork such as charts and reports for office and patient needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Processed medical insurance claims and payments.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Secretary
Hamilton Eye Clinic
10.2020 - 12.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Processed medical insurance claims and payments.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Performed various administrative tasks by filing, copying and faxing documents.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Received and routed laboratory results to correct clinical staff members.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Answered phone calls and messages for -physician- medical facility, scheduling appointments, and handling patient inquiries.
Education
Skills
- Front Desk Operations
- Patient Scheduling
- Patient Health Information Access
- Telephone Etiquette
- Patient Billing
Timeline
Medical Receptionist
James And Eye Limited
01.2024 - Current
Medical Secretary
Hamilton Eye Clinic
10.2020 - 12.2023
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