Gazal Shrivastav

• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Assisted residents with daily living activities such as bathing, dressing, and grooming.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
• Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
• Answered call lights promptly and responded to patient requests in a timely manner.
• Maintained a clean work environment by following infection control policies and procedures.
• Provided assistance to patients with activities of daily living, such as bathing and dressing.
• Monitored vital signs and reported abnormalities to nursing staff promptly.
• Collected specimens from patients according to established procedures.

• Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Maintained clean environment with due consideration to health and safety issues and infection control policy.
• Observed patient skin conditions and reported findings to registered nurse.
• Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
• Supported nursing staff with care of incontinent patients and promotion of continence care.
• Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

• Pleasantly greeted customers and provided prompt and courteous service.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Removed trash, swept and mopped floors for professional appearance.
• Inspected floor displays, noted missing items and immediately replenished merchandise.
• Checked for outdated and overripe grocery items and removed from inventory.

• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
• Set up displays of merchandise to market new products to customers.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Inventoried warehouse stock on monthly, quarterly and annual basis.
• Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Created customer support strategy to increase customer retention.
• Applied best practices in customer service, sales and employee management to exceed organizational goals.

Worked as Bank Insurance Executive and coordination officer.

Handled the sales and customer interaction.

Customer care head.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Performed duties and provided service in accordance with established operating procedures and company policies.