Geraldine Buenaventura
Summary
Talented and self-motivated Administrator with high organisational and customer relation skills. A problem solver and persuasive communicator with experience in optimizing productivity, efficiency and service quality across various environments Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Centre Administrator
BestStart Educare Ltd (BestStart Rolleston)
06.2022 - Current
- Be a key advisor for all enrolment enquiries, information about the applications, fees and subsidies to help our families navigate ECE sector with confidence.
- Lead, drive and continuously improve filling systems and administration strategies.
- Maintain and implement accounting procedures and processes.
- Manage and ensure timely delivery of reports, feedback and reviews.
- Champion the administration of our centre bookings and payment methods with accurate and timely information shared with our families/whanau.
- Support centre operations on all levels - childcare, cooking, shopping, etc.
- Make sure that the team is looked after by helping them maintain various records with outstanding accuracy.
- Support in implementing centre policies and procedures, ensuring compliance with ministry regulations and licensing requirements.
Telephone Line Tester (Casual, Remote)
Global Telecom Testing
03.2015 - Current
- Read, interpret and follow written test instructions and procedures to accurately test telephone lines.
- Conduct test calling of NZ local numbers
- Record test results on data sheets.
- Communicate test call result / provide feedback to overseas team regarding quality of call.
Session Facilitator
NZ Playcentre Federation (Landsdowne Tce)
05.2021 - 08.2021
- Assist parents and caregivers on session to ensure session runs smoothly.
Receptionist Administrator / Course Coordinator
ECG Property Pte Ltd
07.2010 - 10.2012
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns.
Education
Diploma - Early Childhood Education And Care (Level 5)
Vision College
Christchurch, NZ07.2019
Bachelor of Science - Tourism
Lyceum of The Philippines University
Manila, Philippines03.2009
Skills
- Recordkeeping and File Management
- Office Administration
- Documentation And Reporting
- MS Office
- Data Confidentiality
- Timesheet Processing
- Customer Service
- Attention to detail
- Goal Setting
- Personable and Approachable
- Team Collaboration
Timeline
Centre Administrator
BestStart Educare Ltd (BestStart Rolleston)
06.2022 - Current
Session Facilitator
NZ Playcentre Federation (Landsdowne Tce)
05.2021 - 08.2021
Telephone Line Tester (Casual, Remote)
Global Telecom Testing
03.2015 - Current
Receptionist Administrator / Course Coordinator
ECG Property Pte Ltd
07.2010 - 10.2012
Diploma - Early Childhood Education And Care (Level 5)
Vision College
Bachelor of Science - Tourism
Lyceum of The Philippines University
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