Geeta Mani
Hamilton East,New Zealand
Summary
Highly motivated and experienced Call Centre Team Leader with 10+ years of experience in managing and motivating teams and guiding teams in a call centre setting. Proven track record of meeting customer service requirements and surpassing organizational goals. Skilled in developing efficient processes, ensuring high standards, and aligning efforts with organization goals. Excelled at resolving customer issues, training staff, and optimizing workflow.
Overview
21
21
years of professional experience
Work History
Administrator
Health NZ, Hamilton
05.2024 - Current
- Accurate maintenance of health information systems and reporting systems.
- Manage assigned tasks meeting required time frames.
- Provide an efficient customer focused patient enquiry service by liaising with internal and external parties.
- Support clients, service providers and clinical staff
- Attend to general queries and deal with conflict situations.
- Financial, ordering and accounts. Ordering, requisition receipting goods. Check and code invoices and submit for payments.
Lodgement Administrator
ACC
03.2024 - 05.2024
- Temporary Data Entry and Clerical
- Registering new claims accurately
- Handling client information accurately
- Undertaking a range of administration activities to support the claim registration process
Check-Out Operator
Woolworths
04.2023 - 05.2024
- Processing cash and EFTPOS transactions efficiently
- Assisting supervisor in tallying cash tills and doing spot checks on tills
- Communicating effectively and resolving customer issues to the best of my ability
Call Centre Manager
MiraMed Ajuba Solutions Pvt. Ltd
01.2004 - 11.2022
- Managed call centre of medical billing and accounts receivable processes of 50 plus employees.
- Managed employees' work orders, timesheets, KRAs, and KPIs.
- Preparing and delivering performance reports for upper management.
- Ensuring that clients are satisfied and service level agreements (SLAs) are met.
- Participating in the recruitment and hiring process of new call centre operators.
- Monitoring and evaluating operator performance, providing learning or coaching opportunities, and taking corrective action whenever necessary.
- Managing the flow of inbound or outbound calls.
- Addressing and resolving customer complaints and issues in a timely and empathetic manner.
- Implementing strategies to improve quality and productivity.
- Training and onboarding new team members to ensure understanding of processes and practices.
- Evaluated current operational strategies and recommended improvements.
- Compiled reports, provided projections, and presented reports as required.
- Data Management and trend analysis that assist in the monthly forecast process.
Education
Master of Business and Management -
University of Waikato
New Zealand11.2023
Bachelor of Commerce - Financial Accounting and Auditing (Special)
V.E.S College of Arts, Science And Commerce
India01.2002
Skills
- Data Analytical skills
- Leadership
- Multitasking
- Resilient
- Communication Skills
- Interpersonal skills
- Organizational Skill
- Managerial Skill
- Data Analytical Skills
- Technical Skills
- Learning Skills
- Computer Proficiency
- Technical Skills
- Quick Learner
- Learning Skills
- Computer Proficiency
- Technical Skills
- Quick Learner
- Learning Skills
- Computer Proficiency
- Technical Skills
- Quick Learner
- Learning Skills
- Computer Proficiency
- Technical Skills
- Quick Learner
Work Rights - Description
I have an open work visa until 01/13/27.
Timeline
Administrator
Health NZ, Hamilton
05.2024 - Current
Lodgement Administrator
ACC
03.2024 - 05.2024
Check-Out Operator
Woolworths
04.2023 - 05.2024
Call Centre Manager
MiraMed Ajuba Solutions Pvt. Ltd
01.2004 - 11.2022
Master of Business and Management -
University of Waikato
Bachelor of Commerce - Financial Accounting and Auditing (Special)
V.E.S College of Arts, Science And Commerce
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