Gemma Benzon
Mount Cook,WGN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Skechers, Cuba Mall
Wellington CBD, Wellington
05.2025 - Current
- Educated customers on product features and benefits to improve satisfaction.
- Informed customers about current promotions and discounts to drive sales.
- Answered incoming calls, providing detailed information on store services.
- Processed cash, check, and credit card payments efficiently.
- Monitored for security risks and thefts, implementing preventive measures.
- Greeted customers, assisting with product selection tailored to needs.
Crew Member
McDonalds, Basin Reserve
Mount Cook, Wellington
10.2022 - 04.2025
- Prepared and served food items promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations and dining areas to uphold hygiene standards.
- Collaborated with team members to deliver efficient service during peak hours.
- Operated kitchen equipment safely.
- Performed cashier duties, including taking orders and processing payments accurately.
- Resolved customer complaints professionally.
Education
Bachelor of Arts - Fine Arts
Massey
Wellington09-2028
Certificate in Creativity - Fine Arts
The Learning Conexion
Upper Hutt, NZ12-2023
Skills
- Sales achievement
- Complex Problem-solving
- Processing payments
- Loyalty promotion
- Cash register operation
- Cash handling
- Hospitality and accommodation
- Flexible hours
- Register management
- Teamwork
- Store maintenance
Timeline
Sales Assistant
Skechers, Cuba Mall
05.2025 - Current
Crew Member
McDonalds, Basin Reserve
10.2022 - 04.2025
Bachelor of Arts - Fine Arts
Massey
Certificate in Creativity - Fine Arts
The Learning Conexion