Gemma Conway
Auckland,Parnell
Summary
Motivated professional with experience as a Digital Marketing and HR Assistant. Skilled in managing marketing campaigns, social media, and performance analysis, while supporting HR functions like recruitment, onboarding, and compliance. Adept at multitasking in fast-paced environments with strong organisational and communication skills to drive business success.
Overview
7
7
years of professional experience
Work History
Digital Marketing/Administrative HR Assistant
McKeevers Chemists
04.2023 - 10.2024
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organised.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Efficient note taking during HR meetings including disciplinaries and investigations.
- Updated and maintained employee attendance records
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling & conducting interviews, and performing reference checks for prospective candidates.
- Created and posted job roles online (e.g Indeed) and on social media.
- Managed, Created and posted engaging content for TikTok, Facebook, Instagram, LinkedIn And e-newsletters.
- Tracked social media trends and adapted to attract target follower demographic.
- Managed and updated company website.
- Maintained content calendar to prioritise relevant, engaging material output.
- Worked with Meta platform to schedule and promote social media content
- Liaise with third party companies including graphic designers, GP surgeries and brands.
- Dealt with and responded to customer complaints both over the phone and online.
Store Supervisor
Centra
02.2018 - 03.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Key holder- responsible for the opening and closure of the store.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and customer enquiries.
- Managed cash handling processes accurately to maintain financial integrity within the store's daily transactions.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
Bachelor of Science - Leisure And Events Management
Ulster University
Coleraine, Northern Ireland07-2022
Skills
- Social Media Creation & Management (eg, Facebook, Instagram, LinkedIn, TikTok)
- Graphic Design Tools (eg, Canva, Adobe Photoshop)
- Office administration
- Recruitment & Talent Acquisition
- HR Policies & Compliance Knowledge
- Scheduling
- Job applicant interviews
- Online position posting
- Record-Keeping & Data Management
- Excellent Communication & Interpersonal Skills
- Time Management & Multitasking
- Problem-Solving Abilities & Organisational Skills
- Adaptability & Flexibility
- Attention to Detail
- Creativity and Innovation
Timeline
Digital Marketing/Administrative HR Assistant
McKeevers Chemists
04.2023 - 10.2024
Store Supervisor
Centra
02.2018 - 03.2023
Bachelor of Science - Leisure And Events Management
Ulster University
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