Gemma Feek
New Plymouth
Summary
Proven team player and adept barista at McDonald's, I excelled in delivering top-notch customer service and mastering efficient cash handling. My ability to adapt and collaborate effectively led to a significant improvement in customer satisfaction and the seamless training of new staff, showcasing my problem-solving skills and integrity.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Crew Member/McCafe Barista
McDonald's
05.2022 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor of Science - Anatomy
University of Otago
Dunedin, NZHigh School Diploma -
New Plymouth Girls' High School
New Plymouth, NZ 01.2020 - 11.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Decision-Making
- Dependable and Cooperative
- Adaptability and Flexibility
Hobbies
I enjoy many physical activities. These include: football, badminton and weight workouts.
I have competed in many football tournaments over my 7 years of playing. Two of these were the Girls Secondary School Nationals. In 2023 we competed and got into top 16 and placed 10th and in 2024 we got into top 8 and placed 8th. I plan to continue playing football in further years to come, as I enjoy the competition.
In my free time I like to play badminton socially. I also like to do intense weight based workouts in the gym.
Timeline
Crew Member/McCafe Barista
McDonald's
05.2022 - 01.2025
High School Diploma -
New Plymouth Girls' High School
01.2020 - 11.2024
Bachelor of Science - Anatomy
University of Otago
Similar Profiles
Devin BurgessDevin Burgess
Crew Member at McDonald'sCrew Member at McDonald's
Lara NgrekotiLara Ngrekoti
Manager at McDonald'sManager at McDonald's
Yahya TIMERAYahya TIMERA
STAGE OBSERVATION at MCDONALD'SSTAGE OBSERVATION at MCDONALD'S
Taylor FrazierTaylor Frazier
Grill Cook at McDonald'sGrill Cook at McDonald's
Hanna NorthcottHanna Northcott
School Nurse at New Plymouth Girls' High SchoolSchool Nurse at New Plymouth Girls' High School