Gemma Fielding
Stillwater,Auckland
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Organized at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Practice Manager
Dazzle Family Dental
05.2022 - Current
- In my current role, I manage a boutique dental practice, addressing patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions, including ACC, Insurance and Government funded claims.
- Upload employee time records and perform calculations in overtime, vacation, and sick hours to provide accurate data for payroll processing through MYOB software.
- Oversee the hiring process for new employees, selecting candidates who align with the practice's mission and values.
- Develop policies and procedures for effective practice management.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and visitors.
- Create content and manage paid advertising on Facebook, Google AdWords, and Instagram.
- Order all office and clinical supplies and keep check on inventory levels.
Practice Manager
Auckland Oral and Maxillofacial Surgery Group
03.2020 - 05.2022
- Managed a team of oral surgeons, nurses and administration staff.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Trained newly hired team members on office/clinical procedures and computer system.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Managed accounts payable and receivable operations, ensuring timely payments to vendors and accurate recording of transactions.
- Calculated deductions and processed payroll for employees using IPayroll.
- Co-ordinated staff rosters and organised staff cover.
- Boosted staff morale by offering constructive feedback and specific direction.
Receptionist and Medical Attendant
Long Bay College
04.2019 - 03.2020
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Answered phone promptly and directed incoming calls and emails to correct departments.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer database.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Covered the medical room, ensuring all students and staff were treated promptly, in a calm, friendly and professional manner.
- Attended to numerous medical emergencies and provided support to students with special needs and disabilities.
- Utilized strong communication skills to relay critical information between patients, family members, and medical staff.
- Offered Marketing assistance, including school website updates, and created newsletter and social media content.
Dental Receptionist Team Leader
North Shore Dental
06.2011 - 04.2019
- Maintained a professional and friendly service keeping the large and extremely busy dental practice running smoothly.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed the website and social media marketing and organised charity events, team building and social outings.
Practice Manager/ Dental Nurse
Magicsmiles Dental Studio
12.2010 - 04.2011
- Carried out all clinical duties, including enrolling new patients to Membership Plans.
- Updated the practice website and arranged advertising and marketing material, for promoting teeth whitening and Clear braces
- Assisted the principal dentist in interviewing suitable candidates to fill available positions and organised staff training courses.
- Produced new protocols to follow the new Quality Care Commission regulations for the whole of the practice.
Dental Nurse
Magicsmiles Dental Studio
11.2009 - 11.2010
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Coordinated billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
- Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
- Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
Trainee Dental Nurse
Netherwood Dental Surgery
01.2009 - 10.2009
- Assisted dentists in performing complex dental procedures, ensuring efficient and successful outcomes.
- Improved patient comfort by providing thorough explanations of dental procedures and answering questions.
- Expanded knowledge of dental treatments and techniques through continuous professional development opportunities.
School Secretary
Westholme Upper School
05.2008 - 12.2008
- My duties included meeting and greeting both parents and visitors, in a friendly and professional manner.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, completed clerical tasks and offered secretarial support.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Documented attendance, grades and test scores to update permanent records.
- Enhanced the overall quality of the school experience for students, parents, and faculty by consistently providing exceptional administrative support.
BT Co-ordinator
Enterprise PLC
02.2008 - 05.2008
- I worked for a large utility company, where my duties included scheduling jobs and co-ordinating work for the West Midlands cables with British Telecom
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Responded to requests for information on materials to inquiring parties.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Beauty Therapist
Gemz Beauty
08.2007 - 02.2008
- As a self-employed Beauty Therapist managing my own business, I dealt with the public, effectively and professionally, by telephone and face to face.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Increased salon revenue by upselling additional services and retail products to clients.
Beauty Therapist
Reds Hair & Beauty
08.2004 - 08.2007
- Experienced in the following treatments: - RVB Facials, Body Treatments and Makeovers - Creative Pedicures, Manicures and Artificial Nails - Sterex Electrolysis - St Tropez Tanning and Sun Laboratories Spray Tanning - Meditek Ear Piercing - Swedish, Indian Head and Priadara Thai Style Massages - Universal Contour Wrap - Waxing and Tinting
Beauty Therapist
Slaters Hair & Body Shop
09.2002 - 07.2004
Junior Hair Stylist
Permutations
01.2000 - 08.2002
Education
GCSEs -
City & Guilds Beauty Therapy -
City & Guilds Hairdressing -
Indian Head Massage -
City & Guilds Dental Nursing -
Maths Key skills 2 -
English Key skills 2 -
Shaw Academy Online Marketing -
Dental Nurse Training 2000
01.2010
Blackburn College
01.2003
St Wilfrid’s C of E High School
01.2000
Skills
- Practice Management
- Customer Service
- Payroll Administration
- Human Resources
- Marketing
- Problem-Solving
- Customer-focused
- Time Management
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Excellent Communication
- Organizational Skills
Smoker
Non Smoker
Personal Information
- Date of Birth: 06/29/84
- Driving License: Full
References
- Dr Michael Black, North Shore Dental, 02721560000
- Mrs Margaret Cleland, Long Bay College, 0276656966
- Dr Shabs Patel, Magicsmiles Dental Studios, 01254 208044
- Dr Kellie Hauptfleisch, Floss Dental Boutique, 0212935597
Hobbies and Interests
In my spare time, I help run events for the Stillwater Boating Club and Community Association as well as offering free netball training session for 7-10 year olds at our local hall. I enjoy camping, boating and fishing with my husband & son.
Training
- Meditek Ear Piercing
- Dermalogica
- St Tropez
- Spangles Nail Art
- Sterex Electrolysis
- Creative Conversion Course (acrylic nails)
- RVB Facial and Body Courses
- Prime Practice Customer Service
- St John's Ambulance First Aid & CPR
- Red Cross Level 2 First Aid & CPR
Certification
- Sedation Monitoring, Dazzle Family Dental - 2022
- Emcare CPR, AOMS - 2020
- Red Cross First Aid, Long Bay College - 2019
- Digital Marketing, North Shore Dental - 2015
- Dental Nursing Certificate, UK - 2009
- Beauty Therapy Level 3, UK - 2004
- GCSE'S English, Mathematics, Science, UK - 2000
Timeline
Practice Manager
Dazzle Family Dental
05.2022 - Current
Practice Manager
Auckland Oral and Maxillofacial Surgery Group
03.2020 - 05.2022
Receptionist and Medical Attendant
Long Bay College
04.2019 - 03.2020
Dental Receptionist Team Leader
North Shore Dental
06.2011 - 04.2019
Practice Manager/ Dental Nurse
Magicsmiles Dental Studio
12.2010 - 04.2011
Dental Nurse
Magicsmiles Dental Studio
11.2009 - 11.2010
Trainee Dental Nurse
Netherwood Dental Surgery
01.2009 - 10.2009
School Secretary
Westholme Upper School
05.2008 - 12.2008
BT Co-ordinator
Enterprise PLC
02.2008 - 05.2008
Beauty Therapist
Gemz Beauty
08.2007 - 02.2008
Beauty Therapist
Reds Hair & Beauty
08.2004 - 08.2007
Beauty Therapist
Slaters Hair & Body Shop
09.2002 - 07.2004
Junior Hair Stylist
Permutations
01.2000 - 08.2002
GCSEs -
City & Guilds Beauty Therapy -
City & Guilds Hairdressing -
Indian Head Massage -
City & Guilds Dental Nursing -
Maths Key skills 2 -
English Key skills 2 -
Shaw Academy Online Marketing -
Dental Nurse Training 2000
Blackburn College
St Wilfrid’s C of E High School
- Sedation Monitoring, Dazzle Family Dental - 2022
- Emcare CPR, AOMS - 2020
- Red Cross First Aid, Long Bay College - 2019
- Digital Marketing, North Shore Dental - 2015
- Dental Nursing Certificate, UK - 2009
- Beauty Therapy Level 3, UK - 2004
- GCSE'S English, Mathematics, Science, UK - 2000
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