Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Gemma Hughes

Gemma Hughes

Auckland,AUK

Summary

Motivated – Friendly – Hard working – Team player

A seasoned hospitality professional with a robust background in guest services, now transitioning into a specialized role in Room Service within the hotel industry. Bringing a wealth of experience in delivering personalized guest experiences and ensuring exceptional satisfaction. Proficient in managing food and beverage operations with a keen focus on quality and timeliness. Skilled in maintaining high standards of cleanliness, hygiene, and presentation in every interaction. Known for my proactive approach to anticipating guest needs and providing tailored solutions. Eager to apply my hospitality expertise and passion for service excellence to enhance the room service offerings and exceed guest expectations at your esteemed establishment.

Overview

18
18
years of professional experience

Work History

Waitress

Huckleberry
01.2019 - 12.2024
  • Learning the names of & building relationships with regular customers, Making meal recommendations to customers, Ensuring all areas are left clean and tidy at all times, Looking after guests with special requirements i.e
  • Dietary, allergies, mobility etc., Coffee making, Checkout operator in grocery store, Cleaning and stocking shelves

Function Staff

Hospitality & Retail
01.2023 - Current
  • Check-in staff for Cruise Ships, Set up & break down crew for events, Waitress for plated dinners

Keyholder

Jacquie/Just Jeans/Dotti/Smiggle
01.2021 - 01.2023
  • Cash handling and till, i.e
  • Opening and closing the till, Stock receiving and transfers, Steaming products, Visual merchandising, Reminding customers about store promotions, Giving customers tips and recommendations, Sending out end of week email to regional manager, Allocating jobs for staff, Making sure all the right signage is in its appropriate place, Making sure everything looks tidy and well presented, Setting out the targets for each day for staff and our store

Recruitment Network
01.2018 - 01.2020

Go Bang Espresso
01.2017 - 01.2019

Catering Staff

Temp Centre
01.2015 - 01.2018
  • Waiter and bartender in corporate lounge at Westpac Stadium, Wait staff leading a 5-person team at TSB Arena, Table clearing and general tidy up at Koru Lounge, Buffet service, serving drinks and clearing tables at Te Papa, Occasionally washing dishes, and wait staff at Wharewaka, Setting up tables, buffet service and wait staff at Lower Hutt Golf Course, Wait staff managing tables in a group of 5 waiters at Pataka Gallery (Porirua), Bartender for Shapeshifter/Kora and Six60 Concerts at McEwan Park Festivals

Whitireia Box Office
01.2016 - 01.2017

Dance Teacher

Anne Carricks School of Dance
01.2013 - 01.2013
  • Head teacher and choreographer for students aged 5-28

Dance Teacher

Judith Fuge Dance School
01.2007 - 01.2009
  • Teaching of syllabus work for children and teens (5-15) (taken from DVD and book), Class preparation and management, Student care and support, Personal make up of choreography for dance shows
  • This involved consideration of costumes, props and lighting for stage presentations

Education

NCEA level 1, 2 and 3 -

Kapiti College High School

Dance. Acting And Singing

Jason Coleman’s Ministry of Dance Fulltime Course
Melbourne, Australia
12.2011

Musical Theatre

Whitireia
Wellington, WGN
11.2015

Business Foundational Skills -

Manukau Institute of Technology

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication
  • Active Listening
  • Organization and Time Management

References

  • Athul Muralidharen, 0226393549
  • Jo Paramore, 0224230117

Timeline

Function Staff

Hospitality & Retail
01.2023 - Current

Keyholder

Jacquie/Just Jeans/Dotti/Smiggle
01.2021 - 01.2023

Waitress

Huckleberry
01.2019 - 12.2024

Recruitment Network
01.2018 - 01.2020

Go Bang Espresso
01.2017 - 01.2019

Whitireia Box Office
01.2016 - 01.2017

Catering Staff

Temp Centre
01.2015 - 01.2018

Dance Teacher

Anne Carricks School of Dance
01.2013 - 01.2013

Dance Teacher

Judith Fuge Dance School
01.2007 - 01.2009

NCEA level 1, 2 and 3 -

Kapiti College High School

Dance. Acting And Singing

Jason Coleman’s Ministry of Dance Fulltime Course

Musical Theatre

Whitireia

Business Foundational Skills -

Manukau Institute of Technology

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Gemma Hughes