Gemma-Lee Fleet
Kaitaia,New Zealand
Summary
Self-motivated, life-long learner with an eye for detail, efficiency and forecasting. Knowledgeable and dedicated professional with extensive experience in a diverse range of industries, including retail, education, and administration. Collaborative, critical thinker with strong leadership, communication and problem-solving skills. Passionate about indigenous people, holistic wellbeing and developing positive relationships within the community.
Overview
16
16
years of professional experience
Work History
Primary School Reliever
Pamapuria School
09.2023 - Current
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Designed daily lesson plans customised to student needs and year levels, following teacher planning and requests when necessary.
- Established open communication and positive relationships with students, teachers and school staff.
Assistant Head of Math
Kaitaia College
01.2023 - 04.2023
- Planned, developed, and executed lessons reflecting high school curriculum and core course topics.
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Cultivated relationships with students and parents for complete learning support network.
Retail Sales Associate
Mitre 10
09.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size, price and brand.
- Used POS system to process sales, returns, online orders, gift card activations and reward programmes.
Communications Assistant
Tonui Communications
02.2021 - 09.2022
- Prepared, organised and managed project schedules to produce deliverables and meet deadlines.
- Created feature writing for print publications and provided content for website and newsletters to promote high-visibility business communications.
- Established positive relationships with clients to understand business priorities and accomplishments to strategically position and promote company excellence.
Executive Assistant to the CEO
Ngati Kahu Social & Health Services
05.2021 - 12.2021
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organising in person and online meetings and conferences.
- Updated spreadsheets and databases to track, analyse, and report on performance and collated data.
Primary School Teacher
Kaingaroa School
01.2017 - 04.2021
- Developed exceptionally positive relationships with students and whanau of various and diverse backgrounds.
- Implemented culturally responsive pedagogy and focused on needs analysis for students holistic and academic well-being.
- Fostered student curiosity, critical thinking and problem-solving through hands-on and multi-media learning activities.
- Differentiated teaching and learning instruction to meet students' diverse learning dispositions, needs and abilities.
Lead Teacher - Math
Kaingaroa School
01.2019 - 12.2020
- Facilitated fortnightly teacher meetings to encourage reflection, critical thinking and varied learning modalities and activities in classrooms across the school.
- Provided rich and meaningful learning resources to teachers for implementation and subject consistency.
- Utilised multimedia strategies to collate and convey data, information and findings to staff, principal and Board of Trustees.
Kapa Haka Tutor
Kaingaroa School
01.2017 - 12.2020
- Empowered students to stand proud in their maoritanga while performing on stage, during practice and in every day life.
- Worked closely with kaihaka, kaikaranga and kaikorero to develop personal confidence, clarity and precision in pronunciation and performance.
- Organised and facilitated over-night wananga to develop roopu kaupapa, team building and skills, involving visiting experts, whanau and local marae community.
Cashier
The Warehouse Ltd
01.2016 - 12.2016
- Counted, reconciled and processed cash and EFTPOS sales transactions of all registers, assisting staff and supervisors with difficult returns, refunds and transactional issues.
- Processed paper work to complete and reconcile all Hire Purchase Agreements between the store, lending companies and customers.
- Opened and closed store with manager, allocating and tallying cash drawers and store safe at beginning and end of day.
Bank Teller
Westpac Bank
05.2015 - 12.2015
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, including cash, EFTPOS, credit cards and cheques, minimizing wait times and strengthening customer relationships.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Call Center Representative
Inland Revenue Department
10.2014 - 04.2015
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Customer Service Supervisor
The Warehouse Ltd
03.2011 - 09.2014
- Conducted training and mentored team members to promote productivity, efficiency and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers, colleagues and managers.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Customer Service Representative
The Warehouse Ltd
11.2007 - 02.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants and responding to specific product and service requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate III - Mana Ora Maori Business
Te Wananga O Aotearoa
Kaitaia, NZ12.2023
Certificate III - He Papa Tikanga
Te Wananga O Aotearoa
Kaitaia, NZ12.2021
Postgraduate Certificate - Digital And Collaborative Learning
Unitec
Auckland, NZ12.2018
Graduate Diploma - Primary Teaching
University of Waikato
Hamilton, NZ12.2016
Bachelor of Arts - Anthropology & Cultural Studies
University of Waikato
Hamilton, NZ04.2015
Skills
- Reflective, critical-thinker
- Skilled verbal written communication
- Confident, articulate public-speaker
- Excellent organisation & planning skills
- Solution-focused & highly initiative
- Self-motivated, fast learner
- Culturally responsive pedagogy
- Values-based decision maker
- Professional & positive attitude
- Independent, self-managing individual
- Collaborative, open-minded team player
- Digitally competent & L1 Google certified
Timeline
Primary School Reliever
Pamapuria School
09.2023 - Current
Assistant Head of Math
Kaitaia College
01.2023 - 04.2023
Retail Sales Associate
Mitre 10
09.2022 - 01.2023
Executive Assistant to the CEO
Ngati Kahu Social & Health Services
05.2021 - 12.2021
Communications Assistant
Tonui Communications
02.2021 - 09.2022
Lead Teacher - Math
Kaingaroa School
01.2019 - 12.2020
Primary School Teacher
Kaingaroa School
01.2017 - 04.2021
Kapa Haka Tutor
Kaingaroa School
01.2017 - 12.2020
Cashier
The Warehouse Ltd
01.2016 - 12.2016
Bank Teller
Westpac Bank
05.2015 - 12.2015
Call Center Representative
Inland Revenue Department
10.2014 - 04.2015
Customer Service Supervisor
The Warehouse Ltd
03.2011 - 09.2014
Customer Service Representative
The Warehouse Ltd
11.2007 - 02.2011
Certificate III - Mana Ora Maori Business
Te Wananga O Aotearoa
Certificate III - He Papa Tikanga
Te Wananga O Aotearoa
Postgraduate Certificate - Digital And Collaborative Learning
Unitec
Graduate Diploma - Primary Teaching
University of Waikato
Bachelor of Arts - Anthropology & Cultural Studies
University of Waikato
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