Gemma-Lee Fleet
Kaitaia,New Zealand
Summary
Self-motivated, life-long learner with an eye for detail, efficiency and forecasting. Knowledgeable and dedicated professional with extensive experience in a diverse range of industries, including retail, education, and administration. Collaborative, critical thinker with strong leadership, communication and problem-solving skills. Passionate about indigenous people, holistic wellbeing and developing positive relationships within the community.
Overview
16
16
years of professional experience
Work History
Primary School Reliever
Pamapuria School
Pamapuria
09.2023 - Current
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Designed daily lesson plans customised to student needs and year levels, following teacher planning and requests when necessary.
- Established open communication and positive relationships with students, teachers and school staff.
Assistant Head of Math
Kaitaia College
Kaitaia, NTL
01.2023 - 04.2023
- Planned, developed, and executed lessons reflecting high school curriculum and core course topics.
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Cultivated relationships with students and parents for complete learning support network.
Retail Sales Associate
Mitre 10
Kaitaia, NTL
09.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size, price and brand.
- Used POS system to process sales, returns, online orders, gift card activations and reward programmes.
Communications Assistant
Tonui Communications
Kaitaia, NTL
02.2021 - 09.2022
- Prepared, organised and managed project schedules to produce deliverables and meet deadlines.
- Created feature writing for print publications and provided content for website and newsletters to promote high-visibility business communications.
- Established positive relationships with clients to understand business priorities and accomplishments to strategically position and promote company excellence.
Executive Assistant to the CEO
Ngati Kahu Social & Health Services
Kaitaia, NTL
05.2021 - 12.2021
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organising in person and online meetings and conferences.
- Updated spreadsheets and databases to track, analyse, and report on performance and collated data.
Primary School Teacher
Kaingaroa School
Kaingaroa, NTL
01.2017 - 04.2021
- Developed exceptionally positive relationships with students and whanau of various and diverse backgrounds.
- Implemented culturally responsive pedagogy and focused on needs analysis for students holistic and academic well-being.
- Fostered student curiosity, critical thinking and problem-solving through hands-on and multi-media learning activities.
- Differentiated teaching and learning instruction to meet students' diverse learning dispositions, needs and abilities.
Lead Teacher - Math
Kaingaroa School
Kaingaroa, NTL
01.2019 - 12.2020
- Facilitated fortnightly teacher meetings to encourage reflection, critical thinking and varied learning modalities and activities in classrooms across the school.
- Provided rich and meaningful learning resources to teachers for implementation and subject consistency.
- Utilised multimedia strategies to collate and convey data, information and findings to staff, principal and Board of Trustees.
Kapa Haka Tutor
Kaingaroa School
Kaingaroa, NTL
01.2017 - 12.2020
- Empowered students to stand proud in their maoritanga while performing on stage, during practice and in every day life.
- Worked closely with kaihaka, kaikaranga and kaikorero to develop personal confidence, clarity and precision in pronunciation and performance.
- Organised and facilitated over-night wananga to develop roopu kaupapa, team building and skills, involving visiting experts, whanau and local marae community.
Cashier
The Warehouse Ltd
Kaitaia, NTL
01.2016 - 12.2016
- Counted, reconciled and processed cash and EFTPOS sales transactions of all registers, assisting staff and supervisors with difficult returns, refunds and transactional issues.
- Processed paper work to complete and reconcile all Hire Purchase Agreements between the store, lending companies and customers.
- Opened and closed store with manager, allocating and tallying cash drawers and store safe at beginning and end of day.
Bank Teller
Westpac Bank
Kaitaia, NTL
05.2015 - 12.2015
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, including cash, EFTPOS, credit cards and cheques, minimizing wait times and strengthening customer relationships.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Call Center Representative
Inland Revenue Department
Hamilton, WKO
10.2014 - 04.2015
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Customer Service Supervisor
The Warehouse Ltd
Hamilton, WKO
03.2011 - 09.2014
- Conducted training and mentored team members to promote productivity, efficiency and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers, colleagues and managers.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Customer Service Representative
The Warehouse Ltd
Kaitaia, NTL
11.2007 - 02.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants and responding to specific product and service requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate III - Mana Ora Maori Business
Te Wananga O Aotearoa
Kaitaia, NZ12.2023
Certificate III - He Papa Tikanga
Te Wananga O Aotearoa
Kaitaia, NZ12.2021
Postgraduate Certificate - Digital And Collaborative Learning
Unitec
Auckland, NZ12.2018
Graduate Diploma - Primary Teaching
University of Waikato
Hamilton, NZ12.2016
Bachelor of Arts - Anthropology & Cultural Studies
University of Waikato
Hamilton, NZ04.2015
Skills
- Reflective, critical-thinker
- Skilled verbal written communication
- Confident, articulate public-speaker
- Excellent organisation & planning skills
- Solution-focused & highly initiative
- Self-motivated, fast learner
- Culturally responsive pedagogy
- Values-based decision maker
- Professional & positive attitude
- Independent, self-managing individual
- Collaborative, open-minded team player
- Digitally competent & L1 Google certified
Timeline
Primary School Reliever
Pamapuria School
09.2023 - Current
Assistant Head of Math
Kaitaia College
01.2023 - 04.2023
Retail Sales Associate
Mitre 10
09.2022 - 01.2023
Executive Assistant to the CEO
Ngati Kahu Social & Health Services
05.2021 - 12.2021
Communications Assistant
Tonui Communications
02.2021 - 09.2022
Lead Teacher - Math
Kaingaroa School
01.2019 - 12.2020
Primary School Teacher
Kaingaroa School
01.2017 - 04.2021
Kapa Haka Tutor
Kaingaroa School
01.2017 - 12.2020
Cashier
The Warehouse Ltd
01.2016 - 12.2016
Bank Teller
Westpac Bank
05.2015 - 12.2015
Call Center Representative
Inland Revenue Department
10.2014 - 04.2015
Customer Service Supervisor
The Warehouse Ltd
03.2011 - 09.2014
Customer Service Representative
The Warehouse Ltd
11.2007 - 02.2011
Certificate III - Mana Ora Maori Business
Te Wananga O Aotearoa
Certificate III - He Papa Tikanga
Te Wananga O Aotearoa
Postgraduate Certificate - Digital And Collaborative Learning
Unitec
Graduate Diploma - Primary Teaching
University of Waikato
Bachelor of Arts - Anthropology & Cultural Studies
University of Waikato