Gemma Lucas
Whangarei
Summary
I am a motivated and conscientious self-starter who loves a challenge! Outgoing and friendly with a drive to build strong relationships and reach targets using my technical and administrative skillset. I have an instinctual passion for all things beauty, health and wellness and use my extensive knowledge to embody that lifestyle. I'm ready to join a supportive team in a sales role that will help me to build on my strong foundations and challenge me to grow.
Overview
5
5
years of professional experience
Work History
Retail Manager
Life Pharmacy Orrs
02.2022 - 04.2023
- Manage retail staff to ensure exceptional level of customer service and sales targets met.
- Meet with suppliers to plan upcoming launches and promotions, ensure brand merchandising is to a high standard, schedule staff trainings and assess brand performance.
- Carry out all retail ordering to ensure appropriate stock on hand.
- Distribute daily communications to sales team.
- Produce daily, weekly and monthly sales reports to track progress and analyze trends.
- Create staff rosters, including cleaning plans and other essential duties.
- Train and develop new employees for ease of transition into team.
- Plan and implement new brand/product launches.
- Organize online and in-person product training to develop staff.
Freelance Makeup Artist
Self Employed
12.2018 - 03.2023
- Book and manage client appointments.
- Quote and invoice clients.
- Complete makeup application to a professional standard.
- Fit into busy time schedules i.e weddings, balls and special occasions.
- Provide a sanitary and stress-free environment.
- Manage social media advertising accounts.
Estee Lauder and Clinique Counter Manager
Life Pharmacy Orrs
06.2021 - 02.2022
- Maintained strong customer relationships in store and over the phone.
- Ensured SOH was sufficient and accurate.
- Provided customer service above and beyond.
- Extremely high level of grooming.
- Completed 100% of online training modules and attended Zoom trainings.
- Provided support where needed for neighboring counters, fragrance and wider Pharmacy.
Foreign and Domestic Settlements Administrator
Craigs Investment Partners
08.2019 - 05.2021
- Conducted payment runs throughout the day using different Banking systems to ensure prompt payment.
- Ensured payment batches and daily Broker reconciliations met bank cut-off deadlines.
- Communicated with bank branch managers to coordinate cash requests.
- Worked closely with other team members to assist with any other daily tasks.
Head Barista
George Cafe
02.2018 - 07.2019
- Performed various administrative functions including banking, stock ordering and management and daily cash up.
- Maintained supply levels to meet typical demands.
- Restocked display case arrangements to promote specialty food items.
- Assisted other staff in busy periods when they needed help.
- Trained new staff members in coffee preparation and general hospitality standards.
Education
Level 4 Diploma in Business - Stellar Leadership
Green Cross Health
New Zealand04.2023
Level 4 Diploma in Makeup Artistry -
Face And Beauty Academy
Tauranga, BOP12.2018
NCEA Level 3 -
Bream Bay College
Ruakaka, NZ12.2017
Skills
- Friendly and positive attitude
- Committed and self-motivated
- Outstanding time management skills
- Multi-tasking
- Problem-solving under pressure
- Strong relationship building
- Extensive product knowledge
- Conflict resolution
- Proficient in Microsoft Excel, Retail POS and CRM systems
References
- Dave Lornie
Owner, Life Pharmacy Orrs
- Bree Ellwood
Colleague, 2IC Life Pharmacy Orrs
- Jeff Johnson
Manager at Craigs Investment Partners
- Ruby Thomas
Tutor at Face & Beauty
Referee contact numbers available on request
Timeline
Retail Manager
Life Pharmacy Orrs
02.2022 - 04.2023
Estee Lauder and Clinique Counter Manager
Life Pharmacy Orrs
06.2021 - 02.2022
Foreign and Domestic Settlements Administrator
Craigs Investment Partners
08.2019 - 05.2021
Freelance Makeup Artist
Self Employed
12.2018 - 03.2023
Head Barista
George Cafe
02.2018 - 07.2019
Level 4 Diploma in Business - Stellar Leadership
Green Cross Health
Level 4 Diploma in Makeup Artistry -
Face And Beauty Academy
NCEA Level 3 -
Bream Bay College
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