Gemma Spencer
Blenheim ,Marlborough
Summary
Kia Ora,
I am a committed job seeker with a history of meeting company needs with consistent and organised practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. I am committed to exceeding my customer service skills and making sure the customer walks away feeling happy and content with my service. I am Highly-motivated employee with desire to take on new challenges.
Known for collaborative leadership approach that aligns teams with organizational objectives and drives performance. Adept at navigating complex challenges, fostering innovation, and ensuring adaptability to evolving market conditions, with focus on strategic planning and operational excellence.
Overview
7
7
years of professional experience
Work History
Distribution Ad
WineWorks Marlborough
02.2025 - 12.2025
- Coordinated with clients to address order inquiries and confirm satisfactory outcomes.
- Processed orders and organized paperwork for efficient packing. Assisted team members in preparing shipments for delivery.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Coordinated telephone interactions with clients to inform them about parcel delivery results.
- Investigated and implemented solutions for instances of damaged or missing bottles, enhancing operational efficiency.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Audiology Clinic Manager
Specsavers
01.2022 - 10.2023
- Maintained clinical documentation of patient treatments.
- Provided patient care by conducting hearing screenings.
- Assisted Audiologists in diagnostic testing procedures.
- Instructed patients on proper use of hearing aids and assistive listening devices.
- Maintained accurate records of patient visits and treatments.
- Prepared equipment for audiological tests including calibration and troubleshooting issues.
- Answered questions from patients regarding their diagnosis and treatment options.
- Ensured all necessary paperwork was completed accurately prior to submitting it to insurance companies.
- Developed relationships with vendors to keep up-to-date on new products related to audiology.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
Hostel Manager
Dolphin lodge Kaikōura
08.2018 - 09.2019
- Assisted guests at check-in, providing information on various services within hostel.
- Developed and implemented policies for guest check-in and check-out procedures.
- Monitored employee attendance records in order to maintain accurate payroll information.
- Issued room keys and escort instructions to bellhops.
- Ensured the hostel was clean and well-maintained by regularly inspecting rooms and common areas.
- Managed customer complaints with professionalism and discretion.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Hospitality Team Member
Caves Kaikōura
07.2018 - 09.2019
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Ordered and received supplies to restock beverage items.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Received and accurately processed customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash register to process payments from customers.
Education
Nelson College For Girls
Nelson01-2014
Skills
- Maintaining Patient Records
- Clinical Documentation
- Diagnostic Equipment
- Time Management
- Patient Recordkeeping
- Professionalism
- Problem-Solving Aptitude
- Active Listening
- Attention to Detail
- Written Communication
- Effective decision making
- Customer focus
- Client relationship building
- People and culture
Timeline
Distribution Ad
WineWorks Marlborough
02.2025 - 12.2025
Audiology Clinic Manager
Specsavers
01.2022 - 10.2023
Hostel Manager
Dolphin lodge Kaikōura
08.2018 - 09.2019
Hospitality Team Member
Caves Kaikōura
07.2018 - 09.2019
Nelson College For Girls
References
References available upon request.