Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer/Paid Experience
Accomplishments
Timeline
Generic

Gemma Smith

Paeroa,WKO

Summary

Specialist in support work and transportation, ensuring safe and timely travel for children and teenagers to educational institutions. Proven track record in entrepreneurial ventures related to art, including sewing, writing, and crafts, with participation in local markets. Extensive community engagement through internships and volunteer activities, fostering relationships across diverse groups. Expertise in person-centered practices, focusing on self-care and holistic support, supported by strong communication and organizational skills.

Overview

18
18
years of professional experience

Work History

Driver

Cross Country Rentals
, Waikato
01.2024 - Current
  • Ensuring the safe transportation of children and young adults to educational facilities..
    Collaborated with schools, families, and public agencies to coordinate schedules.
    Demonstrated responsibility and attentiveness in all duties.
    Delivered first aid assistance as required.

Support Worker

My Care NZ
, AKL
01.2018 - 08.2024
  • Delivered personalized home care services for elderly individuals, improving quality of life.
    Supported children with disabilities in becoming more independent and engaging in activities.
    Partnered with families to develop customized care plans that address specific challenges.
    Interacted with clients from various backgrounds to provide inclusive support solutions.

Caregiver/Support Worker

Manawanui
, Auckland
01.2017 - 01.2024
  • Supported young adult in personal care tasks to promote independence.
    Organized outings and camps to foster relationship building.
    Cultivated consistent, positive interactions with young adult and family members.

Support Worker

Idea Services
, Auckland
09.2021 - 02.2023
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Helped disabled persons access community resources such as housing options or job training programs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Transported clients to appointments, social events, and other activities as needed.
  • Maintained records of services provided, client progress, and goals achieved.

Community Caregiving

Caregroup limited
Auckland CBD
01.2009 - 01.2016
  • Coordinated transportation services for clients when necessary.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Improved patient outlook and daily living through compassionate care.
  • Built strong and trusting rapport with clients and loved ones.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.

Reception Sales Assistant

Carlton Party Hire
Henderson, Auckland
04.2007 - 04.2008
  • Ensured cleanliness of sales floor to create a welcoming shopping environment.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Resolved customer complaints in a timely manner.
  • Assisted in creating displays to promote products.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Assisted customers with returns, exchanges, and refunds to enhance overall satisfaction.
  • Replenished merchandise on shelves to maintain optimal stock levels.
  • Utilized point-of-sale systems for accurate inventory management and restocking.

Education

Bachelor of Ministry -

Laidlaw College
Henderson
06-2021

Certificate level 4 - Mental Health

Kalandra Education Group
AKD/NZ
01.2020

Certificate of Community Skills Level 4

UNITEC
Auckland, NZ
11-2009

Skills

  • First aid and passenger endorsement
  • Administrative support
  • Community engagement
  • Record keeping
  • Customer service
  • Sales transactions
  • Disability care
  • Cash register operation

Hobbies and Interests

Sewing

Art

Singing

Animals

Volunteer/Paid Experience

  • Elevate Christian Disability Trust, 2011-2020, I helped as a carer, friend, librarian, and camp leader, running activities and learning about the organization as part of my internships and leadership growth
  • During the CBM internship in 2020, I helped the CEO with international research for people with disabilities during COVID-19 about what this was like, and I also made a chart for other services locally
  • PHAB Youth Leader in a social group, 2011-2015, I started voluntarily, then was given a paid position where I led a social group for people with and without disabilities

Accomplishments

Toast Master Speeches

Timeline

Driver

Cross Country Rentals
01.2024 - Current

Support Worker

Idea Services
09.2021 - 02.2023

Support Worker

My Care NZ
01.2018 - 08.2024

Caregiver/Support Worker

Manawanui
01.2017 - 01.2024

Community Caregiving

Caregroup limited
01.2009 - 01.2016

Reception Sales Assistant

Carlton Party Hire
04.2007 - 04.2008

Bachelor of Ministry -

Laidlaw College

Certificate level 4 - Mental Health

Kalandra Education Group

Certificate of Community Skills Level 4

UNITEC

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Gemma Smith