Gemma Spencer
Blenheim ,Marlborough
Summary
Kia Ora, I am a committed job seeker with a history of meeting company needs with consistent and organised practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. I am committed to exceeding my customer service skills and making sure the customer walks away feeling happy and content with my service. I am Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Audiology Assistant
Specsavers
Marlborough , Blenheim
01.2022 - 10.2023
- Maintained clinical documentation of patient treatments.
- Provided patient care by conducting hearing screenings.
- Assisted Audiologists in diagnostic testing procedures.
- Instructed patients on proper use of hearing aids and assistive listening devices.
- Maintained accurate records of patient visits and treatments.
- Prepared equipment for audiological tests including calibration and troubleshooting issues.
- Answered questions from patients regarding their diagnosis and treatment options.
- Ensured all necessary paperwork was completed accurately prior to submitting it to insurance companies.
- Developed relationships with vendors to keep up-to-date on new products related to audiology.
Hostel Manager
Dolphin lodge Kaikōura
Kaikōura
08.2018 - 09.2019
- Assisted guests at check-in, providing information on various services within hostel.
- Developed and implemented policies for guest check-in and check-out procedures.
- Monitored employee attendance records in order to maintain accurate payroll information.
- Issued room keys and escort instructions to bellhops.
- Ensured the hostel was clean and well-maintained by regularly inspecting rooms and common areas.
- Managed customer complaints with professionalism and discretion.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Hospitality Team Member
Caves Kaikōura
Kaikōura
07.2018 - 09.2019
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Ordered and received supplies to restock beverage items.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Received and accurately processed customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash register to process payments from customers.
Education
Nelson Collage For Girls
Nelson 01-2014
Skills
- Maintaining Patient Records
- Clinical Documentation
- Diagnostic Equipment
- Time Management
- Patient Recordkeeping
- Professionalism
- Problem-Solving Aptitude
- Active Listening
- Attention to Detail
- Written Communication
References
References available upon request.
Timeline
Audiology Assistant
Specsavers
01.2022 - 10.2023
Hostel Manager
Dolphin lodge Kaikōura
08.2018 - 09.2019
Hospitality Team Member
Caves Kaikōura
07.2018 - 09.2019
Nelson Collage For Girls
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