Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
Generic

Gemma Celeste Wikeley

Auckland,AUK

Summary

I am a confident, outgoing, and enthusiastic seller, administrator, promoter, and entertainer with many years of experience. Possessing excellent customer service skills, I thrive on personal interaction, both with customers, clients, and co-workers. I have a desire to continually learn new skills in new situations, and an entrepreneurial spirit. I am highly ambitious and have a professional approach toward business. I have a keen eye for detail, a passion for travel, culture, creativity, and people. I pride myself on being proactive, punctual, honest, reliable, and always ready for the next challenge.

Overview

21
21
years of professional experience

Work History

Professional Singer

Self Employed
, Auckland
10.2019 - Current
  • Deliver high-energy live performances to diverse audiences of all sizes and ages.
  • Generate new business through cold calling businesses i.e. wedding venues, wedding planners, bars and corporate event organizers.
  • Organized rehearsal sessions to enhance instrumentalist readiness and performance quality.
  • Negotiated fees with booking agents and clients for private engagements effectively.
  • Managed social media accounts to boost fan engagement and expand opportunities.
  • Set up and dismantled PA systems for events efficiently.
  • Collaborated with clients and venue managers to establish optimal ambiance and memorable song selection.

Airbnb Host

Self Employed
Karekare, Auckland
11.2023 - 05.2025
  • Advised guests on local attractions tailored to individual interests.
  • Coordinated shuttle services through effective communication with drivers.
  • Resolved guest issues promptly to enhance overall experience.
  • Maintained a clean, safe, and welcoming environment for all guests.
  • Created detailed Airbnb listings featuring photos and accurate property descriptions.
  • Responded swiftly to guest inquiries via phone, email, or text.
  • Greeted guests upon arrival, providing essential information about the property and area.
  • Achieved and maintained SuperHost status by consistently exceeding customer satisfaction, with a minimum of 4.85 out of 5-star reviews.

Relationship Sales Manager

Laybuy
02.2019 - 08.2020
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Collaborated with merchants to increase sales through in-store and online promotions.
  • Conducted merchant visits to ensure optimal visibility of Laybuy branding.
  • Provided onsite training for merchant staff on selling Laybuy options for over-the-counter purchases.
  • Developed strategies, including incentives and games, to attract customers at merchant locations.
  • Partnered with the marketing team to create targeted promotional materials for key clients.
  • Participated in weekly strategy meetings to evaluate sales and customer service improvements.
  • Created and presented monthly reports to management on sales performance.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Performed sales consultations and educated clients on products and services.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.

Recruitment Consultant

Recruit IT
Auckland CBD
02.2018 - 02.2019
  • Resourcing and headhunting to help clients find suitable candidates to fill their vacancies.
  • Researched competitive salary data for use in job offers.
  • Regularly monitored progress of active searches against set timelines.
  • Drafted job postings for clients, posted them on various online platforms, and screened resumes.
  • Provided feedback during post-interview debriefs with hiring managers.
  • Maintained accurate records of all applicants' information throughout the recruitment process.
  • Attended industry events and conferences to network with potential hires.
  • Participated in team meetings providing updates on recruitment activity status.
  • Managed applicant tracking systems, including inputting candidate data into the system (Salesforce).
  • Conducted reference checks for shortlisted candidates.
  • Assisted in onboarding activities such as background checks, orientation sessions.
  • Developed and maintained relationships with hiring managers to understand their needs and preferences.
  • Utilized social media networks for sourcing passive job seekers.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Meeting deadlines, targets, and KPIs.

Concierge and Sales

ASB Bank
Mount Maunganui, Tauranga
08.2017 - 01.2018
  • Delivered customer-centric service in fast-paced environment, enhancing customer satisfaction and loyalty.
  • Cultivated strong relationships with customers through online and digital channels.
  • Tailored solutions by recommending additional products to simplify banking processes.
  • Achieved individual and store sales targets, securing incentive bonuses.
  • Resolved customer complaints efficiently to maintain high satisfaction levels.
  • Engaged in continuous learning of banking procedures and certifications.
  • Managed cash handling processes to ensure accuracy and compliance.
  • Conducted outbound sales calls to generate new business opportunities.

Sales and Stylist

Canvas Cut
, Auckland
04.2016 - 08.2017
  • Generated leads through online research, networking events, and cold calling.
  • Scheduled customer meetings and performed full body measurements.
  • Educated customers on business offerings and garment features.
  • Delivered garments promptly and efficiently to enhance customer satisfaction.
  • Managed existing customer relationships and resolved complaints effectively.
  • Provided expert advice on color, style, and fit to encourage purchases.
  • Contributed insights to marketing strategies to improve overall operations.
  • Conducted research on current fashion trends and seasonal collections.
  • Provided excellent customer service to ensure client satisfaction.
  • Advised clients on proper care techniques for garments and accessories.
  • Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
  • Created custom looks for clients based on their individual style, body type, and personality.
  • Scheduled appointments for customers using internal software system.

Buisness Development Manager/Sales Associate

Local Web NZ
, Auckland
02.2015 - 12.2015
  • Generated B2B leads through extensive online research.
  • Conducted cold calls to gauge interest in digital media and arrange face-to-face meetings.
  • Explained strategies to strengthen market presence using social media, Google AdWords, SEO, and website design.
  • Logged leads, sales, and meetings efficiently in CRM system.
  • Trained and managed new sales staff to enhance team performance.
  • Operated solely on a commission basis, consistently striving to meet targets and deadlines.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Organized meetings between senior management and prospective customers.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.

Promotional Sales Representative

Hansells
, Auckland
04.2014 - 02.2015
  • Promoted Hansell’s product range through direct engagement with supermarket consumers.
  • Encouraged product trials to drive purchasing decisions among shoppers.
  • Conducted daily and weekly sales reporting to track performance metrics.
  • Managed stock control to ensure optimal inventory levels.
  • Set up and dismantled promotional stands to enhance visibility of products.
  • Provided feedback on product features based on customer input.

Promotions, Brand Ambassador and Event Management

Multiple Agencies
, London
04.2008 - 01.2014
  • Executed high-profile promotions for diverse FMCG products and services.
  • Managed events with teams of five to fifteen brand ambassadors across various locations nationwide.
  • Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
  • Provided detailed reports on promotional activities and sales results.
  • Gathered customer feedback for product development purposes.
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
  • Distributed flyers, brochures, and other materials at promotional events.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Enhanced customer engagement and sales through product knowledge and enthusiasm.
  • Achieved increased take-up rates by focusing on superior customer service.
  • Coordinated promotional activities for alcohol, food, clothing, beauty products, electronics, technology, and club promotions.
  • Demonstrated a proactive attitude, resulting in exceptional promotional outcomes.

Senior Cashier

Russell and Bromley
Knightsbridge, London
09.2006 - 03.2008
  • Resolved customer complaints in a timely manner, ensuring satisfaction of all parties involved.
  • Processed refunds accurately following established guidelines.
  • Provided customer service by greeting and assisting customers with their purchases.
  • Assisted other team members in completing tasks to ensure smooth operation of the store.
  • Cleaned work area throughout shift to maintain a safe and sanitary environment.
  • Answered phone calls promptly and directed inquiries appropriately.
  • Performed opening and closing duties such as counting money, reconciling tills, balancing registers and preparing bank deposits.
  • Contributed to management team by developing customer service and sales strategies to enhance revenue.
  • Engaged with customers in-person and via phone, facilitating inter-branch orders to boost profitability.
  • Conducted daily administrative responsibilities, including financial reporting and ordering of store supplies.
  • Processed customer payments quickly and returned exact change and receipts.

Sales Associate

Aldo Shoes
08.2004 - 03.2006
  • Promoted from cashier to sales role within six weeks due to strong sales performance.
  • Consistently prioritized customer experience while driving proactive sales initiatives.
  • Regularly exceeded personal and store sales targets in a commission-based environment.
  • Attended weekly team meetings to review performance goals and objectives.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Assisted with visual merchandising to enhance store appearance and attract customers.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Diploma - Fashion, Style, NLP, Coaching, Colour Analysis,

Style Coaching Institute
London
01-2014

Diploma of Performing Arts -

Selwyn Performing Arts
Auckland
12-1999

Sixth form Certificate: English, Science, Maths, H

Glendowie College
Auckland
12-1998

Skills

  • Customer relationship management
  • Negotiation skills
  • Client communication
  • Lead generation
  • Time management
  • Networking skills
  • Client relationship building
  • Multitasking
  • Team collaboration

Affiliations

  • I enjoy socializing and spending time with friends and family, I love being in nature; I enjoy bush and beach walks, and swimming. I love singing and performing, spreading joy with music. I love to travel and explore, immersing myself in meeting new people and seeing new places that enhance my knowledge of other cultures. I try to practice being mindful daily, and I enjoy reading self-help books, meditation, breathwork, and journaling. I love animals and children.

References

References available upon request.

Timeline

Airbnb Host

Self Employed
11.2023 - 05.2025

Professional Singer

Self Employed
10.2019 - Current

Relationship Sales Manager

Laybuy
02.2019 - 08.2020

Recruitment Consultant

Recruit IT
02.2018 - 02.2019

Concierge and Sales

ASB Bank
08.2017 - 01.2018

Sales and Stylist

Canvas Cut
04.2016 - 08.2017

Buisness Development Manager/Sales Associate

Local Web NZ
02.2015 - 12.2015

Promotional Sales Representative

Hansells
04.2014 - 02.2015

Promotions, Brand Ambassador and Event Management

Multiple Agencies
04.2008 - 01.2014

Senior Cashier

Russell and Bromley
09.2006 - 03.2008

Sales Associate

Aldo Shoes
08.2004 - 03.2006

Diploma - Fashion, Style, NLP, Coaching, Colour Analysis,

Style Coaching Institute

Diploma of Performing Arts -

Selwyn Performing Arts

Sixth form Certificate: English, Science, Maths, H

Glendowie College

Similar Profiles

CREATE PROFILE
Gemma Celeste Wikeley