Gemma Mitchell
Napier,Hawkes Bay
Summary
Compassionate spa therapist known for high productivity and efficient task completion. Possess specialised skills in spa therapy, massage techniques and facial therpaiy. Excel in communication, empathy, and time management to enhance client satisfaction and wellness. Committed to creating personalised experiences that promote relaxation and healing.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Spa Therapist and Manager
Rosewood Cape Kidnappers
Clifton, Hawkes Bay
08.2022 - Current
- Meticulously maintained spa appearance and cleanliness at a five-star standard.
- Managed inventory of supplies needed for all spa services.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Provided body wraps, scrubs, hot stone therapy, reflexology or other specialized treatments as requested by customers.
- Performed advanced skin care treatments such as chemical peels, microdermabrasion, LED light therapy, waxing services, and facials, and beauty treatments.
- Implemented retail sales strategies to increase revenue from product sales.
- Coordinated the scheduling of employees for daily operations.
- Assisted with recruiting, interviewing, and hiring of new employees.
Spa Therapist and Manager
Living Waters Spa - Debretts
, Taupo
06.2017 - 08.2022
- Provided a variety of spa treatments including massage, body wraps and facials to clients.
- Educated clients on skin conditions, treatments and products to grow sales.
- Monitored stock levels of products used in treatments and replenished supplies when necessary.
- Performed administrative tasks such as scheduling appointments, taking payments and preparing documents.
- Resolved customer complaints in a professional manner to ensure satisfaction.
- Managed bookkeeping duties such as invoicing, tracking expenses and preparing reports.
Beauty Therapist
Gorgeous Skin, Body & Makeup
, Taupo
06.2016 - 07.2017
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Assisted in maintaining stock levels of all beauty products used in the salon.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Maintained cleanliness of the salon by disinfecting tools and equipment after use.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Applied makeup to achieve desired day-to-day and special event looks.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
Beauty Therapist
Diamond Laser Medi Spa
, Taupo
06.2016 - 11.2016
- Greeted customers and answered any questions they had about services and products.
- Promoted enhanced treatments to repair and improve nail strength.
- Applied makeup for weddings, photo shoots, and other special occasions.
- Provided recommendations for maintaining healthy skin prior to and following treatment sessions.
- Performed spray tans.
- All basic beauty therapies, such as nails, makeup, tinting services, and facials.
Product Quality Manager
McDonalds
Hastings, Napier, Taradale, Auckland & Taupo, NZ
01.2009 - 05.2016
- Monitored key performance indicators related to product quality assurance activities.
- Assessed supplier performance and identified areas of improvement in the supply chain process.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Facilitated conflict resolution exercises to promote a positive work environment.
- Greeted customers and responded to informational requests.
- Operated cash registers to process payments for goods and services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
Diploma - Beauty Therapy
EIT
Hawkes Bay01-2014
Skills
- Body treatments
- Skin care
- Inventory management
- Sales strategies
- Customer education
- Scheduling appointments
- Team leadership
- Facial treatments
- Customized skincare plans
Accomplishments
- Advanced skin care training
- Awarded Retailer of the year
Certification
- Certificate of Excellence in Leadership
- Certificate in Applied Practical Skins Related to Beauty and Health
References
References available upon request.
Timeline
Spa Therapist and Manager
Rosewood Cape Kidnappers
08.2022 - Current
Spa Therapist and Manager
Living Waters Spa - Debretts
06.2017 - 08.2022
Beauty Therapist
Gorgeous Skin, Body & Makeup
06.2016 - 07.2017
Beauty Therapist
Diamond Laser Medi Spa
06.2016 - 11.2016
Product Quality Manager
McDonalds
01.2009 - 05.2016
Diploma - Beauty Therapy
EIT
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