Gena Gray
Auckland,CBD
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
Work History
Retail Sales Assistant
XEXYMIX
02.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Used POS system to process sales, returns, online orders, and gift card activations.
Server
Katsubi
02.2021 - 01.2024
- Greeted customers, answered questions and recommended specials to increase
profits - Operated POS terminals to input orders, split bills and calculate totals
- Addressed complaints to kitchen staff and served replacement items
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Trained new employees on restaurant procedures and plating techniques
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Waitress
One Soju
04.2023 - 10.2023
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed a high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalised guest recommendations based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high attention to detail.
Education
Bachelor of Health Sciences -
University of Auckland
Auckland11.2024
Skills
- Special Dietary Requirements
- Adaptable and Flexible
- Order Accuracy and Delivery
- Pos Operation
- Warm and Friendly
- Food Safety Oversight
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Retail Sales Assistant
XEXYMIX
02.2024 - Current
Waitress
One Soju
04.2023 - 10.2023
Server
Katsubi
02.2021 - 01.2024
Bachelor of Health Sciences -
University of Auckland
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