GENEVIEVE GILLESPIE
Christchurch,CAN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Donor Engagement Specialist
Cancer Society of New Zealand
03.2023 - 11.2023
- Played a crucial role in fostering relationships with donors, supporters, and partners to further the mission of fighting cancer
- Nurtured and managed donor relationships through personalized communication and gratitude initiatives
- Developed tailored donor engagement strategies and journeys based on donor levels
- Oversaw donor databases, continuously monitored metrics, and improved engagement approaches with a focus on best practices
- Collaborated with the Finance team to process grants, bequests, and incoming donations
Fundraising and Campaigns Coordinator
Cancer Society of New Zealand
07.2021 - 03.2023
- Responsible for planning, implementing, and overseeing fundraising campaigns and initiatives
- Co-managed fundraising and social media platforms for the charity and designed marketing materials such as posters, brochures, and website advertisements
- Developed innovative strategies to support revenue goals, including merchandise sales, sponsorships, local partnerships, and ticket sales for various events
- Cultivated and maintained relationships with major sponsors.
Guest Services Agent
DoubleTree, Hilton
01.2019 - 12.2019
- Responsible for ensuring a high-quality guest experience by managing front desk operations, offering concierge services, and delivering exceptional customer service
- Handling administrative tasks, managing reservations, and answering phone inquiries
- Managing the check-in and check-out processes for guests
- Actively promoting the principles of Hilton hospitality and maintaining in-depth knowledge of products and services
- Encouraging participation in loyalty programs and offering opportunities for room upgrades and breakfast packages as part of upselling efforts.
Guest Service Agent & Concierge
Heritage Hotels and Resorts
01.2018 - 12.2018
- Efficiently handling guest check-in and check-out
- Providing information and assistance with local recommendations and reservations
- Promoting the hotel's loyalty programs and upselling additional services
- Upholding security and safety standards and collaborating with the team to create a seamless guest experience
- Continuous learning and training to stay updated on local events and services.
Education
Bachelor of Applied Management (Sales & Marketing) -
ARA INSTITUTE OF CANTERBURY
12.2021
New Zealand Diploma in Marketing -
ARA INSTITUTE OF CANTERBURY
12.2016
Diploma of Media Design -
YOOBEE SCHOOL OF DESIGN
12.2015
NCEA 1, 2 & 3 With Merit Endorsement -
RUDOLF STEINER SCHOOL
12.2014
Skills
- Excellent Communication
- Organization
- Multitasking
- Proficient with Word and Excel
- Great understanding of CRM systems and Databases
References
Heather Locke
Fundraising Manager at the Cancer Society
027 770 0933
Nick Nath
Canterbury Young Professionals - Treasurer
027 849 5325
Timeline
Donor Engagement Specialist
Cancer Society of New Zealand
03.2023 - 11.2023
Fundraising and Campaigns Coordinator
Cancer Society of New Zealand
07.2021 - 03.2023
Guest Services Agent
DoubleTree, Hilton
01.2019 - 12.2019
Guest Service Agent & Concierge
Heritage Hotels and Resorts
01.2018 - 12.2018
Bachelor of Applied Management (Sales & Marketing) -
ARA INSTITUTE OF CANTERBURY
New Zealand Diploma in Marketing -
ARA INSTITUTE OF CANTERBURY
Diploma of Media Design -
YOOBEE SCHOOL OF DESIGN
NCEA 1, 2 & 3 With Merit Endorsement -
RUDOLF STEINER SCHOOL
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