GENEVIEVE TREHERNE
Auckland,New Zealand
Summary
Results-driven Employment Services Professional with expertise in facilitating employment for diverse jobseekers. Skilled in one-on-one coaching, developing tailored employment plans, and fostering relationships with employers and community partners. Proven ability to identify strengths, address barriers, and create pathways for sustainable employment and financial independence.
Overview
9
9
years of professional experience
Work History
Employment Consultant
APM
11.2025 - Current
- Provide support and guidance to young people to help them move into employment and progress towards financial independence.
- Deliver one-on-one coaching and mentoring, helping young people identify their strengths, career goals and realistic employment pathways.
- Work with clients referred from Work and Income, maintaining a work-first focus and developing practical pathways into employment.
- Support job seekers to navigate personal circumstances and other challenges that may affect their employment journey.
- Build meaningful connections with local employers and businesses, government and industry/sector partners, and other providers to identify employment opportunities.
- Built trusting relationships with jobseekers, understanding their individual stories and strengths to match them with suitable mahi.
- Assessed training and upskilling needs in chosen industries, coordinating with training providers to enhance access to short-course certification.
- Maintain accurate client records, follow up on progress, manage competing priorities and work collaboratively with stakeholders to support sustainable outcomes.
Senior Rehoming Coordinator
Greyhounds as Pets
02.2024 - 10.2025
- Managed end-to-end rehoming processes, providing personalised guidance and support to applicants and families.
- Built trust through one-to-one conversations, understanding individual circumstances, needs, strengths and expectations to achieve suitable matches.
- Identified barriers and implemented practical solutions, coaching applicants through decisions and delivering ongoing aftercare and problem-solving support to enhance rehoming success.
- Managed multiple cases simultaneously, maintained accurate records and coordinated follow-up with applicants, foster carers, volunteers and stakeholders.
- Coordinated foster placements while offering continuous support to foster carers, effectively managing competing priorities and navigating sensitive situations to ensure stability for pets.
- Built relationships with community contacts and external stakeholders and represented Greyhounds as Pets at events and public education activities.
- Navigated difficult conversations with clients to address concerns and find resolutions. and de-escalation professionally while maintaining a strong focus on positive outcomes.
Employment Consultant – Permanent Placement
AWF
01.2023 - 10.2023
- Managed client and candidate relationships to achieve recruitment and placement KPIs.
- Managed client and candidate relationships while working to recruitment and placement KPIs.
- Provided one-to-one support to candidates, understanding their experience, strengths, goals and employment requirements.
- Built and maintained relationships with businesses and decision makers to identify suitable candidate opportunities.
- Leveraged business development and relationship management to create targeted employment opportunities.
Employment Specialist
Geneva Healthcare
09.2020 - 12.2022
- Provided one-to-one employment support and career planning for approximately 55 clients, enhancing their job readiness and self-sufficiency.
- Worked with employers and referral agencies to identify suitable opportunities and support successful placements.
- Provided one-to-one employment support and career planning to a caseload of approximately 55 clients.
- Supported people from diverse backgrounds, including people with disability and special needs, using a strengths-based and person-centred approach.
- Delivered inductions and training while maintaining organized case management and documentation to ensure effective follow-up and client engagement.
Youth Programme Advisor
National Foundation for the Deaf and Hard of Hearing
10.2019 - 09.2020
- Guided young people with hearing loss through employment-related programmes, enhancing their employment journey.
- Collaborated with young people and businesses to identify suitable employment opportunities, offering tailored ongoing support.
- Coordinated referrals and support services, facilitating access for young people to essential opportunities and resources.
- Coordinated referrals to connect young people with vital services. and coordinated support to help young people access appropriate services and opportunities.
Business Development Manager
National Foundation for the Deaf and Hard of Hearing
07.2019 - 09.2020
- Established relationships with businesses and decision makers, presenting workplace hearing programmes to enhance awareness and compliance.
- Built relationships with businesses and decision makers and presented workplace hearing programmes to organisations.
- Cultivated business relationships, identified opportunities, and advised management on effective programme implementation strategies.
Donor Relations Officer
National Foundation for the Deaf and Hard of Hearing
02.2019 - 12.2019
- Managed warm outbound donor calls, built rapport, and secured both one-off and regular donations, enhancing donor engagement.
- Achieved strong performance against KPIs while fostering professional, relationship-focused communication with donors.
- Facilitated communication workshops for individuals with hearing impairments.
- Developed educational materials for deaf and hard of hearing communities.
- Coordinated outreach programs to raise awareness about hearing loss issues.
Sales & Customer Services
Forecast 5
06.2018 - 11.2018
- Contacted accountants and schools to promote accounting software, delivered customer support, and scheduled webinars to enhance user engagement.
- Collaborated with team remotely using digital communication tools. while maintaining professional customer and prospect relationships.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Telemarketing
Unity 4
01.2018 - 06.2018
- Conducted outbound calls for Coastguard charity fundraising, fostering relationships with supporters to enhance donor engagement.
- Conducted outbound calls to promote products and services effectively.
- Managed customer databases to ensure accurate and up-to-date information.
- Utilized CRM software to track interactions and follow-up schedules.
Sales
Telephos
05.2017 - 12.2017
- Handled warm customer calls for Nature Bee orders and provided service to existing customers.
- Analyzed sales trends and developed strategies for increasing sales through better placement of products on shelves.
- Collaborated with sales team members on the development of sales strategies for targeted account pursuits.
- Prepared sales orders accurately and efficiently.
Education
Marcellin College
Mt Albert Skills
- Youth Employment Support
- Job Matching & Placement
- Recruitment & Candidate Assessment
- Coaching and mentoring
- Career Planning & Goal Setting
- Employment pathways
- Barrier identification
- Interviewing & Screening
- Client advocacy
- Caseload Management
- Training needs assessment
- Employer & Business Engagement
- Stakeholder & Provider Relationships
- Problem Solving & De-escalation
- Microsoft Office & Excel
- Excel (intermediate)
- Microsoft Office
- Word
- Mail Merge
- CRM Systems
- CRM systems
- Diversity Awareness
- Workplace Adaptability
- Transportation Coordination
- New Zealand Sign Language (NZSL)
Personal Information
Driving License: Full NZ Driver Licence
Additional Skills And Systems
- New Zealand Sign Language (NZSL)
- Microsoft Office
- Word
- Excel (intermediate)
- Mail Merge
- Salesforce
- Raisers Edge
- Xero
- CRM systems
- Remote/hybrid working
- Full NZ Driver Licence
Timeline
Employment Consultant
APM
11.2025 - Current
Senior Rehoming Coordinator
Greyhounds as Pets
02.2024 - 10.2025
Employment Consultant – Permanent Placement
AWF
01.2023 - 10.2023
Employment Specialist
Geneva Healthcare
09.2020 - 12.2022
Youth Programme Advisor
National Foundation for the Deaf and Hard of Hearing
10.2019 - 09.2020
Business Development Manager
National Foundation for the Deaf and Hard of Hearing
07.2019 - 09.2020
Donor Relations Officer
National Foundation for the Deaf and Hard of Hearing
02.2019 - 12.2019
Sales & Customer Services
Forecast 5
06.2018 - 11.2018
Telemarketing
Unity 4
01.2018 - 06.2018
Sales
Telephos
05.2017 - 12.2017
Marcellin College