Genevieve Zhang
Napier South,Napier
Summary
Highly motivated with a strong work ethic and adaptability. Experienced professional with a diverse background in medical fields, dental clinics, hospitality, and manufacturing specializing in quality assurance and production. Educated in health sciences, food sciences, microbiology, computer science, accounting, marketing, law, and tourism. Experienced in quality assurance and control in water-bottling, including lab work, calibration, HACCP, water treatment, machinery operation, production procedures, food safety, raw materials, suppliers, SOPs, GMP, and product specifications. Proficient in statistical software like R and SPSS, and systems like GS1 and Chromeleon.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Officer
New Zealand Miracle Water Limited
Hastings, Hawkes Bay
11.2022 - Current
- Performed trial tests to establish and improve procedures and quality assurance standards, including CCPs.
- Handled quality concerns, conducted root-cause analysis, and improved SOPs.
- Investigated customer complaints, developed corrective action plans, and conducted internal audits, mock recalls, and GMP inspections.
- Updated the food control and HACCP plans and maintained QA records.
- Coordinated external audits and monitored production activities for quality compliance.
- Evaluated supplier performance and collaborated on cost reduction while maintaining quality.
- Coordinated with various departments to resolve quality issues and implement new testing technologies.
- Supported product development, ensuring compliance with standards.
- Supervised and trained staff, conducted laboratory testing, and maintained equipment.
- Collected and preformed laboratory testing (microbial and chemical) of finished products and product treatment samples, trace and hold products with risks and determined the need of retest procedures. Coordinated activities with other departments related to product release decisions. Identified quality concerns and recommended solutions.
- Calibrated, validated or maintained laboratory equipment. Trained laboratory technicians and operators on proper equipment use and product testing procedures.
Dental Assistant Intern
Manawatu Dental Group
Feilding, Manawatu
11.2021 - 01.2022
- Assisted dentists with patient care, including taking vital signs and medical histories.
- Performed routine laboratory duties such as pouring impression materials and fabricating temporary crowns and bridges.
- Maintained an organized and clean environment in the dental office, including sterilizing instruments and equipment.
- Prepared treatment rooms for dental procedures by setting up instruments, equipment, and materials needed for each procedure.
- Greeted and welcomed patients upon arrival at the office, ensuring their comfort throughout their visit.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Assisted entering data during oral health measurement of depth of sulcus and periodontal pocket.
Microbiology Laboratory Assistant Intern
Viola Hospital
Nukualofa, Tonga
11.2020 - 01.2021
- Trainee rotating in various sections of the medical laboratory, including microbiology, hematology, biochemistry, and blood bank.
- Prepared media and reagents for various microbiological experiments.
- Monitored cultures for growth and analyzed results using microscopes and other lab tools.
- Cultivated bacterial strains from clinical specimens or environmental sources.
- Operated centrifuges, pipettes, autoclaves, vortexers, incubators, and other laboratory equipment.
- Recorded test data accurately in laboratory notebooks or computer databases.
- Maintained a clean work environment by following safety protocols and guidelines.
Lead Tour Guide
Tonga Tang Dynasty Limited
Nukualofa, Tonga
11.2019 - 01.2020
- Translator host for Cathay Future Academy during world tour.
- Local travel coordinator and translator for Anhui Television for filming in Tonga, filming group consisted of over 100 staff members.
- Led guided tours and informational talks for large groups of 30+ tourists to showcase attractions and highlights.
- Assisted in the creation and implementation of tour itineraries.
- Provided detailed information regarding the attractions, monuments, and points of interest on tours.
- Organized and scheduled transportation for tours.
- Ensured that all safety regulations were followed during tours.
- Developed scripts for tour guides to use while conducting tours.
- Interacted with customers prior to their arrival to answer questions about the upcoming tour experience.
Receptionist and Waitress
Waterfront Lodge and Restaurant
Nukualofa, Tonga
07.2019 - 11.2019
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Assisted guests with directions and transportation arrangements when needed.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Informed housekeeping staff of any special requests made by guests.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
Bachelor of Science - Food Sciences
University of Otago
Dunedin, NZ11-2022
Skills
- Laboratory sampling, testing, and result analysis
- Finished Product Release and Raw Material Inspections
- Employee Supervision and Training
- Regulatory Compliance, HACCP, New Zealand and export standards
- Customer complaints, Non-Compliance Assessments, Root-cause and Correction Action Planning
- Risk Management
- Document Control Management and Reporting
- Safety and Hygiene Protocols
- Internal and external Audits, GMP site inspections
- Suppliers
- Product specification
- Water-bottling manufacturing knowledge in machinery operation
- Translation
- Customer Service
- Computer Skills
Certification
- Advanced HACCP (Training Scheme L4)|Hazard Analysis Critical Control Point Application AsureQuality Academy Course
- Forklift Licence
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Affiliations
- Regular walker, exploring trails and scenic routes.
- Fond of guided tours, exploring new cultures and destinations.
- Gym enthusiast.
- Enjoy logical games.
- Passionate about piano playing and music exploration.
References
References available upon request.
Timeline
Quality Assurance Officer
New Zealand Miracle Water Limited
11.2022 - Current
Dental Assistant Intern
Manawatu Dental Group
11.2021 - 01.2022
Microbiology Laboratory Assistant Intern
Viola Hospital
11.2020 - 01.2021
Lead Tour Guide
Tonga Tang Dynasty Limited
11.2019 - 01.2020
Receptionist and Waitress
Waterfront Lodge and Restaurant
07.2019 - 11.2019
Bachelor of Science - Food Sciences
University of Otago
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