George Parson
Auckland,AUK
Summary
Driven professional with a proven track record at Stats NZ, adept in. Excelled in building client relationships and resolving complaints, enhancing customer loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Advisor Survey Supportf
Stats NZ
03.2019 - Current
- Investigate and resolve respondent queries, refusals, and complaints quickly.
- Assisted with responses to Official Information Act requests.
- Provided support to the Office of Government Statistician with respondent related queries.
- Wrote letters to respondents on request from front line staff.
- Provided feedback to training team so they could create training material that reflected likely queries front line staff would receive.
Customer Service Representative
Stats NZ
11.2009 - 03.2019
- Handled customer inquiries courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected accurate survey information over the phone.
- Assisted with hands on training of new staff.
- Updated and corrected survey systems.
Customer Service Representative 2009
Telelink Limited
- Over the phone sales of Canteen products.
- Provided information on Canteen and its services.
Trade Sales & Trade Centre Administrator 2007 200
Jacobsen Creative Services Ltd
- Maintain and build with existing customers
- Manage stock levels and trade centre.
Education
Bachelor of Arts - Major in History
University of Auckland
Auckland, NZ2004
Graduate Diploma in Business - Business
AUT
2005
Skills
- Complaint Handling
- Call Centre Operations
- Administrative Support
- Use of Salesforce, Power BI, and Microsoft products
- Building rapport
Timeline
Advisor Survey Supportf
Stats NZ
03.2019 - Current
Customer Service Representative
Stats NZ
11.2009 - 03.2019
Customer Service Representative 2009
Telelink Limited
Trade Sales & Trade Centre Administrator 2007 200
Jacobsen Creative Services Ltd
Bachelor of Arts - Major in History
University of Auckland
Graduate Diploma in Business - Business
AUT
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