George Mitrakas

I joined Starfish Consulting in September 2023 as a Resource Manager, where my main responsibility was to source quality candidates for the Client Manager’s in the Digital Transformation (DT) team. After only 4 months in the role, I was promoted to Client Manager in the DT team, the fastest promotion in Starfish history.

My current role as a Client Manager is essentially to perform as both an account manager and a recruitment consultant, across the core capabilities of Data, Security, Architecture, Testing, Infrastructure, and Development.

Responsibilities

• Partner with clients to identify resourcing constraints, develop talent pools and deliver outcomes by offering recruitment and consulting services.
• Daily business development and cold calling with new and existing clients.
• CSO/ SoW outcome based recruitment services.
• Managing the recruitment process from end to end, including working with the client to take job briefs along with providing marketing insights and development of recruitment and marketing strategies.
• Build and maintain a client portfolio of 350+ contacts with 80% quarterly coverage.
• This included market mapping, advertising job openings through the company network and various job seeker platforms/social media sites, sourcing suitable candidates, conducting interviews, and extending offers.
• Overseeing and managing the on-boarding process, ensuring all the relevant processes and employment checks have been completed in order for the formal contract to be issued in coordination with the client.
• Contribute to the talent acquisition strategy and provide insights on candidate attraction.
• Deliver regular market updates on recruitment trends to both clients and internal senior management.
• Attendance and participation at weekly company stand-ups, including providing market insight to the team. This also included attending recruitment networking events.
• Tools / Systems: Bullhorn, Microsoft, Seek, LinkedIn Recruiter, Adobe suite and Canva.

Achievements.

• Scaled quickly in 3 months, to then average $27k in monthly billings in a difficult market.
• Built a successful desk which included signing terms with new clients such as KPMG, Keyhook, and Bluecurrent.
• Reignited relationships in cold accounts including Spark, CoreLogic, Education Payroll, and NZ Police.
• Maintained and grew the client-base in core accounts such as DIA, MOE, Health NZ, and MSD.
• Made placements across 15+ organisations ranging from public sector to scaling startups and vendors (contract and permanent).
• Co-hosted the Wellington Architect Forum event every month, which included finding a keynote speaker to share market insights and trends, and organising on average 50 attendees.

In my role at Verifone, I sold payment solutions. This included online payment gateways, invoicing software, and Eftpos terminals. My clients were a wide range of SME businesses all over New Zealand, new and existing.

Responsibilities:

• Increased client satisfaction by implementing tailored solutions for their unique business needs.
• Business Development to cold accounts.
• Generating and qualifying leads, and closing business opportunities end to end.
• Upselling and cross-selling to customers.
• Managing renewals and preventing cancellations.
• Managing the onboarding process, including signing of the contract, organising a merchant number from the big five banks, and assisting with product implementation.
• Develop and maintain relationships with clients and partners.
• Liaise with managers, and report on performance/sales forecasting.
• Weekly reporting on industry trends and competitor movements to Senior Management, Marketing and the Product teams.
• Tools / Systems: HubSpot, Microsoft, Jupiter, LinkedIn, Adobe suite.

Achievements

• I was the top biller in 7 different months throughout NZ.
• Achieved the all time record of product sales in a month in the NZ office.
• Consistently averaged an SLA of under an hour for reaching out to new leads.
• Consistently exceeding daily/weekly/monthly/quarterly KPI targets.

This role required me to handle the operations for an entire store. This included dealing with a wide range of customers, and keeping track of all the inventory comings and goings.

Responsibilities:

• Managing customer complaints and offering a solution.
• Data input into internal data based and Microsoft systems.
• Engaging and communicating with other branches in the Wellington region.
• Providing professional customer service.