Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

George Petroff

Napier South,Napier

Summary

Dynamic professional with proven success at Kennedy Park Resort in customer service and office administration. Expertise in problem-solving and process enhancement, managing financial reporting and customer inquiries effectively. Strong attention to detail and leadership skills led to improved operational efficiency and compliance in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Night Administrator

NCC
, Napier
04.2017 - Current
  • Conducted basic bookkeeping by reconciling accounts receivable and payable.
  • Identified needs of customers promptly and efficiently.
  • Managed incoming calls and addressed customer inquiries efficiently.
  • Prepared daily financial reports for management review.
  • Responded promptly to customer complaints in a professional manner.
  • Provided general administrative support to staff members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Ensured compliance with health and safety regulations within the office environment.

Security Officer

ACM
, Napier
05.2015 - 03.2017
  • Managed cash in transit to ensure secure transport and minimize risk.
  • Replenished ATMs efficiently, maintaining optimal cash levels.
  • Maintained accurate logs of all security-related activities for compliance and review.
  • Assisted in developing and implementing security policies and procedures to enhance safety.
  • Checked for safety hazards and executed corrective actions promptly as needed.

Loss Prevention Supervisor

Farmers
Albany, Auckland
07.2012 - 11.2014
  • Guided store management on loss prevention best practices to enhance security initiatives.
  • Maintained security systems, including surveillance cameras and access controls, to ensure safety.
  • Managed comprehensive data related to incidents under investigation, including collection and retention.
  • Participated in meetings with store managers to address security concerns and recommend solutions.
  • Reviewed daily incident reports from Loss Prevention Officers and documented actionable findings.
  • Conducted inspections to identify signs of theft or shoplifting by customers or employees.
  • Responded promptly to emergency situations involving safety issues or suspected criminal activity.
  • Implemented RFID tagging technology to enhance asset tracking and protection efforts.

Education

BA in Commerce - Accounting And Audit

University of National And World Economy
Sofia, Bulgaria
03-1996

High School Diploma -

Georgi Dimitrov
Sofia, Bulgaria
06-1989

Skills

  • Customer service
  • Office administration
  • Problem solving
  • Communication skills
  • Attention to detail
  • Team leadership
  • Process improvement
  • Team collaboration

Certification

  • First Aid Certificate
  • Fire Extinguisher handling Course

References

References available upon request.

Timeline

Night Administrator

NCC
04.2017 - Current

Security Officer

ACM
05.2015 - 03.2017

Loss Prevention Supervisor

Farmers
07.2012 - 11.2014

BA in Commerce - Accounting And Audit

University of National And World Economy

High School Diploma -

Georgi Dimitrov

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George Petroff