George Taeiloa
Lower Hutt,New Zealand
Summary
Experienced Housing Support Manager with a strong background in managing complex, high-needs tenants at Kāinga Ora. Skilled in building trust-based relationships, de-escalating challenging situations, and ensuring compliance with tenancy regulations, including the Residential Tenancies Act. Demonstrated ability in debt management, tribunal submissions, and case documentation, with a focus on developing strengths-based solutions to empower tenants and support their wellbeing. Adept at managing a high-volume caseload, conducting tenant inspections, and mentoring peers to foster a collaborative and effective team environment. Passionate about making a positive impact on tenants' lives and driving successful housing outcomes for vulnerable communities.
Overview
9
9
years of professional experience
Work History
Housing Support Manager
Kainga Ora - Hutt Central Team
04.2024 - Current
- Manage a portfolio of 198 tenants, including high-touch tenants with complex needs related to mental health, housing instability, and financial difficulties.
- Lead the annual tenant inspections, build strong rapport with tenants, and proactively address housing and well-being concerns.
- Specialize in debt management, ensuring tenants meet their rent obligations, developing payment plans, and resolving rent arrears.
- Handle disruptive behavior, applying de-escalation techniques to manage high-risk, emotional situations with tenants.
- Prepare and submit tribunal applications for tenancy disputes, ensuring compliance with Kāinga Ora guidelines and the Residential Tenancies Act.
- Actively contribute sharing knowledge of best practices, policy guidelines, and case management techniques to enhance team capability.
- Provide regular updates and report writing on tenant wellbeing, highlighting emerging risks and interventions.
- Collaborate with external service providers, health agencies, and community stakeholders to support tenants in managing their wellbeing and housing needs.
Senior Kaimahi (Social Worker), Aro Mai Housing Fi
Downtown Community Ministry (DCM)
12.2023 - 04.2024
- Conducted comprehensive assessments of individuals experiencing homelessness, including housing, social, and mental health challenges.
- Developed individual support plans and provided intensive wraparound services to ensure clients maintained housing stability and improved well-being.
- Worked closely with social services, health agencies, and government organizations to ensure effective coordination of services.
- Demonstrated crisis management skills, de-escalating difficult situations involving at-risk individuals with complex behavioral and health challenges.
Senior Partnerships Manager
World Vision New Zealand
06.2020 - 11.2023
- Built and nurtured professional relationships with over 300 institutions and 56 financial partners.
- Raised over $400,000 through strategic partnerships and fundraising campaigns, demonstrating strong relationship management and project oversight.
- Designed and implemented donor engagement strategies and submitted comprehensive progress and impact reports.
Test Analyst, IT
Ministry of Social Development (MSD)
08.2018 - 06.2020
- Ensured timely delivery of high-quality products by strictly adhering to project timelines.
- Facilitated communication between stakeholders, fostering a collaborative atmosphere that led to effective decision-making processes during project development phases.
- Developed test scripts and documented quality assurance protocols to ensure system functionality and successful project outcomes.
Housing & Emergency Housing Case Manager
Work & Income (MSD
06.2015 - 08.2018
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
Education
Christian Studies Level 5 -
Laidlaw College
Wellington, WGN12.2018
Public Sector Management Level 5 -
NZQA
Wellington, WGN11.2017
Skills
- Tenant Relationship Management Building Trust-Based Relationships
- Crisis and Conflict Management De-escalation Techniques
- Debt and Financial Management, Arrears Management
- High Caseload Management
- Legal and Policy Knowledge Residential Tenancies Act (RTA) Knowledge
- Mentorship and Team Leadership Coaching and Mentoring
- Problem Solving and Critical Thinking Root Cause Analysis
- Communication Skills Written Communication
- Time Management Skills Efficient Case Management
- Emotional Intelligence and Resilience
- Stakeholder and Community Engagement
References
Available upon request.
Timeline
Housing Support Manager
Kainga Ora - Hutt Central Team
04.2024 - Current
Senior Kaimahi (Social Worker), Aro Mai Housing Fi
Downtown Community Ministry (DCM)
12.2023 - 04.2024
Senior Partnerships Manager
World Vision New Zealand
06.2020 - 11.2023
Test Analyst, IT
Ministry of Social Development (MSD)
08.2018 - 06.2020
Housing & Emergency Housing Case Manager
Work & Income (MSD
06.2015 - 08.2018
Christian Studies Level 5 -
Laidlaw College
Public Sector Management Level 5 -
NZQA
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