George Wright
Auckland,Mt Eden
Summary
Detail-oriented and highly organized professional with a strong foundation in IT and a background in technical administration within a high-end service environment. Recently completed a Certificate in Information Technology from Open Polytechnic, gaining knowledge in IT fundamentals, programming (Python, HTML), digital security, and IT in a business environment. Experienced in technical troubleshooting, inventory management, and process optimization, with a proven ability to handle complex workflows and ensure seamless operations. Adept at problem-solving, data management, and liaising between teams, with excellent attention to detail and a commitment to efficiency. Eager to leverage IT knowledge and analytical skills to transition into the tech industry, with a focus on IT support, cybersecurity, or software development.
Overview
8
8
years of professional experience
Work History
Service Center Administrator
The Hour Glass - Authorized Rolex Service Center
11.2023 - Current
- Disassemble watches and assess condition, reporting relevant findings to the service team.
- Oversee stock levels for spare parts, placing and tracking orders as needed.
- Provide expert advice on Rolex repairs, servicing, and refinishing techniques.
- Perform polishing and refinishing of watches to restore original aesthetics.
- Act as the primary liaison between the boutique and service centre, ensuring smooth communication and workflow.
- Manage invoicing for the service centre, ensuring accuracy and timely processing.
- Receive and process all new watch repairs, ensuring accurate documentation of each case.
Store Trainer
Gucci
07.2021 - 11.2023
- Worked closely with local/regional management to improve KPI's and Client experience through group trainings and 1-on-1 coaching.
- Analysed KPI's and sales trends to develop workshops that teach skills and share knowledge that improved business operations.
- Organised and implemented trainings across Australia and New Zealand.
- Mentored and encouraged the sales team to strive for excellence in personal and professional growth.
- Facilitated daily workshops for employees to improve sales techniques, develop CRM skills, product information and aligning worker and company priorities
- Monitored day-to-day activities and noting areas needing improvement and implementing plans for rectification.
Client Advisor
Gucci
01.2018 - 07.2021
- Demonstrate expert product knowledge and brand history to enchant the client whilst providing exceptional service by meeting their individual needs and expectations.
- Collected and managed client data, maintaining communication with the client and developing strong, long lasting business relationships.
- During my time as a Client Advisor, I also had the extra responsibility of "In-Store Training Ambassador" which involved inducting new staff and sharing key product information. This would eventually evolve into my current position as "Store Trainer"
Sales Associate
H&M
10.2016 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Certificate of Information Technology - Information Technology (I.T)
Open Polytechnic
Auckland02-2025
High School Diploma -
St Peters College
Auckland, NZ11.2016
Skills
- IT Fundamentals
- Basic proficiency in Python, HTML and SQL databases
- Digital Security
- Technical Problem Solving
- Administration Skills
- Inventory Management
- Attention to Detail and Critical Thinking
- Leadership/Management Skills
Timeline
Service Center Administrator
The Hour Glass - Authorized Rolex Service Center
11.2023 - Current
Store Trainer
Gucci
07.2021 - 11.2023
Client Advisor
Gucci
01.2018 - 07.2021
Sales Associate
H&M
10.2016 - 01.2018
Certificate of Information Technology - Information Technology (I.T)
Open Polytechnic
High School Diploma -
St Peters College
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