GEORGEKUTTY THOMAS
Nelson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Site Manager
Eternity NZ Limited
Nelson, Nelson
10.2023 - 09.2024
- Monitored, coached, and supervised team of 5 employees in 1.
- Created weekly and monthly reports and presentations for management team.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Oversaw all daily office operations and equipment maintenance.
- Resolved issues between employees and customers using company policies.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Developed strong relationships with clients through consistent communication and prompt resolution of concerns or issues.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
- Inspected cleanliness of common areas and kitchen.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Interviewed, hired, and trained new workers.
- Negotiated contracts with suppliers to secure favorable terms and cost savings, contributing to budget adherence.
Customer Service Representative
Andrews Holdings (1995) Ltd.
Richmond, TAS
01.2023 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Project Engineer and Manager
World Access IT Solutions
Farwaniya, Kuwait
02.2017 - 01.2019
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with document and specifications.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Identified technical risks within managed projects.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Determined and scheduled priorities as required to progress engineering work.
- Developed detailed project plans to ensure timely completion and deliverables were met.
- Improved communication among stakeholders through regular updates and meetings.
- Negotiated contracts with suppliers to secure favorable terms and save costs.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Conducted post-project evaluations to capture learnings and improve future project outcomes.
- Led cross-functional teams to streamline project delivery processes, significantly enhancing efficiency and team collaboration.
Network Engineer
Dataquarter Technologies Pvt. Ltd.
Trivandrum, Kerala
12.2013 - 03.2016
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Assisted with implementation and support of network monitoring tools.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Troubleshot complex multi-vendor network service provider issues.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Developed comprehensive documentation for network design, configuration standards, and operational procedures.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
- Streamlined network management with automated monitoring tools.
Hardware and Network Engineer
Motiwa Technologies
Kochi, Kerala
11.2010 - 11.2013
- Network monitoring
- Configuration and assignment of VLANs
- Configuration of ADSL broadband modems
- Configuration of WIFI routers
- Configuration of Routers and Switches
- Network installation on desktops and laptops
- Computer installation
- Hardware checking and replacement
- OS installation
- Software installation
- Printer installation
Education
B.Tech - Electronics & Communication
Bharath Institute of Science And Technology
Chennai 01.2006 - 1 2010
High School Diploma -
St. George’s Higher Secondary School
Thodupuzha 01.2004 - 1 2006
High School Diploma -
Jai Rani English Medium Higher Secondary School
Thodupuzha 01.2001 - 1 2004
Skills
Team leadership
Site inspection and management
Site safety
Problem-solving
Safety procedures
Inventory management
Project management
Site coordination
Safety monitoring
Resource allocation
Technical Profile
CCNA, CCNP, Certification for FTTH from RTTC, Desktops and Laptops of all manufacturers, Broadband modems and Wi-Fi routers, HP Routers (MSR20-30, HP6600), HP Switches (HP 3600, HP 5500, HP 7500, HP E3800), BGP, OSPF, TCP/IP, SNMP, MPLS, IPV4, Ethernet, WAN, LAN, VLAN, TCP/IP, Microsoft Word, PowerPoint, Excel, Outlook, OneNote
Driver License Details
EB733646, 047, Class 1, Class 2, P Endorsement, F Endorsement
Roles Handled
- Part-time Courier Driver, NZ Courier Contractor
- Site Manager, Eternity NZ Limited (Trading as Peppercorns Groceries and Takeaways)
- Customer Service Representative, Andrews Holdings (1995) Ltd. (Z Energy Retailer)
- Computer Hardware and Network Engineer, Motiwa Technologies Thodupuzha
- Network Engineer, Dataquarter Technologies Pvt. Ltd. Bangalore
- Project Engineer and Manager, World Access IT Solutions Kuwait
Projects And Job Responsibilities
Providing excellent customer service, Handling customer complaints, Keeping track of inventory levels, Dealing with National and International suppliers and distributors, Maintaining store cleanliness, Preparing promotional materials and displays, Monitoring and managing occupational safety and health, Ordering of Goods, Maintaining kitchen standards, Managing payrolls and salary payments, Staff Rostering, Interacting with customers to know their needs, Billing fuel and other items purchased, Verifying and presenting newly received stock in the store, Maintaining the well-being of the store and station, Stock taking and verification, Describing newly launched promotional schemes to customers, Office 365 Email Server configuration and management, Microsoft AZURE Cloud-based backup management, Installation and coordination of various ERP solutions for clients, Installation and management of CCTV and attendance management solutions for various clients, Coordination with different Internet Service Providing vendors, Coordination with clients and officials, Coordination and management of field engineers, Preparing training documentation for project implementation teams, Preparing daily progress reports of various projects, Attending and organizing project review meetings with clients and project teams, Coordination with different project teams on project implementation, Preparation of project handover documents, KSEB DC and DR center Implementation, Configuration of HP 6600 router, HP 7500 Switch, HP 5500 switch, HP MSR 20-30 router and HP 3600 switch, Implementation of DC and DR network as per the given design, Preparation of design documentation including HLD, LLD, handover documents, Conducting training sessions for customers, Supervision and checking of DC and DR network cabling and labeling, Conducting troubleshooting on end-to-end connectivity and resolving WAN-level to packet-level network issues, Service Provider Network monitoring, support and troubleshooting, BGP & MPLS Network Troubleshooting/Monitoring, Pre and Post Customer meetings for Projects, SOW and efforts validation, Managing vendors with various ISPs and channel partners to ensure high availability of customer network and achievement of service level agreements, Network monitoring, Configuration and assignment of VLANs, Configuration of ADSL broadband modems, Configuration of Wi-Fi routers, Configuration of Routers and Switches, Network installation on desktops and laptops, Computer installation, Hardware checking and replacement, OS installation, Software installation, Printer installation
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge.
Personal Information
- Passport Number: P2518959
- Father's Name: Thomas K.V
- Mother's Name: Mary Thomas
- Date of Birth: 04/18/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Christian
Accomplishments
- Collaborated with team of 6 in the development and implementation of POS and EFTPOS system.
- Supervised team of 5 staff members.
- Achieved stock management by introducing CloudPOS HQ for inventory tracking .
- Resolved product issue through consumer testing.
- Achieved inventory management by completing stock taking with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Site Manager
Eternity NZ Limited
10.2023 - 09.2024
Customer Service Representative
Andrews Holdings (1995) Ltd.
01.2023 - 10.2023
Project Engineer and Manager
World Access IT Solutions
02.2017 - 01.2019
Network Engineer
Dataquarter Technologies Pvt. Ltd.
12.2013 - 03.2016
Hardware and Network Engineer
Motiwa Technologies
11.2010 - 11.2013
B.Tech - Electronics & Communication
Bharath Institute of Science And Technology
01.2006 - 1 2010
High School Diploma -
St. George’s Higher Secondary School
01.2004 - 1 2006
High School Diploma -
Jai Rani English Medium Higher Secondary School
01.2001 - 1 2004
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