Hi, I’m
Georgia Ricardino
Hobsonville,AUK
Nothing is “Impossible” – the word itself says “I’m Possible”
Audrey Hepburn
Summary
Experienced Financial Crime Regulatory Reporting Manager with over 8 years of experience in Financial Crime. Excellent reputation for resolving problems and improving internal process. Seeking for a permanent position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
years of professional experience
Work History
Westpac New Zealand
Financial Crime Regulatory Reporting Manager
10.2021 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Westpac New Zealand
Financial Crime Compliance Officer
10.2019 - 10.2021
Job overview
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Demonstrated respect, friendliness and willingness to help wherever needed
- Resolved problems, improved operations and provided exceptional service
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Developed and maintained courteous and effective working relationships
- Assist others in friendly, efficient manner following outlined steps of service
- Delivered exceptional level of service to each staff member from different business unit by listening to concerns and answering questions.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
Westpac New Zealand
Fraud Investigator
05.2017 - 10.2019
Job overview
- Conducted prompt and thorough investigations on all referred files
- Summarized all key information regarding investigation into detailed report for delivery to client
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
- Interviewed customers (offenders included) thoroughly, asking appropriate questions to ascertain critical details about each case
- Investigated cases of online banking and credit card fraud, which involved large some of money per case
- Reviewed individual transactions which appeared suspicious to uncover possible fraudulent activity
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Westpac New Zealand
Fraud Analyst
05.2015 - 05.2017
Job overview
- Reviewed individual transactions which appeared suspicious to uncover possible fraudulent activity
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Summarized all key information regarding investigation into detailed report for delivery to client
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
- Interviewed customer (and offenders) thoroughly, asking appropriate questions to ascertain critical details about each case
- Conducted prompt and thorough investigations on referred files
- Carried out day-day-day duties accurately and efficiently.
Westpac New Zealand
Customer Banking Consultant
06.2014 - 05.2015
Job overview
- Opened, closed and updated accounts for customers
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Balanced teller drawers and ATM cash
- Evaluated client financial positions and identified most appropriate banking products
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors
- Developed tailored solutions to meet individual banking needs.
Westpac New Zealand
Customer Service Representative
10.2010 - 06.2014
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers.
Education
University of Santo AndreSanto Andre, Brazil
Post-Graduation from Post Graduation in Cardiorespiratory
12.2004
University PaulistaSao Paulo, Brazil
Bachelor of Science from Physiotherapy
12.2003
Skills
- Financial crimes
- Compliance regulations
- Internal policy compliance
- Compliance documentation
- Fraud, E-crime and Credit Card
- Prescribed Transaction Reporting
- Excellent attention to detail
- Strong organization
- Account Reconciliation
- Data Collection & Research
- Documentation skills
- Policy Implementation
- Complex Problem-Solving
- Staff Management
- Performance Evaluations
- Time Management
- Regulatory Requirements
- Risk Management Skills
- Business Operations
- Monthly Financial Statements
- Outstanding Communication Skills
- Recordkeeping Talents
- Data Analysis
- Financial Reporting and Analysis
- Risk Assessment and Classification
- Excellent Team Leadership
- Internal Controls and Reporting Systems
- Regulatory Submissions
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Portuguese
Native or Bilingual
Timeline
Financial Crime Regulatory Reporting Manager
Westpac New Zealand
10.2021 - Current
Financial Crime Compliance Officer
Westpac New Zealand
10.2019 - 10.2021
Fraud Investigator
Westpac New Zealand
05.2017 - 10.2019
Fraud Analyst
Westpac New Zealand
05.2015 - 05.2017
Customer Banking Consultant
Westpac New Zealand
06.2014 - 05.2015
Customer Service Representative
Westpac New Zealand
10.2010 - 06.2014
University of Santo Andre
Post-Graduation from Post Graduation in Cardiorespiratory
University Paulista
Bachelor of Science from Physiotherapy
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