Georgia Cathro
Auckland
Summary
An attentive, highly motivated, reliable employee, who doesn't shy away from hard work. I seek out challenges and love learning new skills. After many years within the service industries, I've developed an extensive knowledge of what great customer service actually looks like and enjoy working within a fast -paced work environment.
Overview
4
4
years of professional experience
Work History
Senior Sales Assistant
School Uniform Centre
06.2022 - Current
- Working in a fast paced environment, serving multiple families at a time and exceeding all of their needs
- Future proofing and suggestive selling
- Replying to customer emails and enquiries efficiently
- Clearly communicating with a variety of customers international students and parents new to the country
- Opening and closing shop on my own, cashing and locking up
- Forming a relationship with customers in which they will remember through their following visits
- Guiding and training new employees, giving them skills to complete their own tasks
- Remembering the uniform requirements for both summer and winter on over 25 different Auckland schools
- Becoming a senior staff member- managing the store while the permanent manager was away for 1 month. This month was December of last year, the month before our busy back to school rush. Therefore I was receiving and tagging hundreds of new stock in preparation for this.
- Assisting the stock manager at ordering in stock that is running low, picking labels and the plain stock for them, and writing dockets to the companies who alter/ label the stock
- Going through the online website adding /or changing stock depending on what I have recognised we are out of
- Counting stock to maintain an accurate point of sale
Bar Staff Member
Auckland Irish Society
11.2022 - Current
- Serving high customer volumes. I am able to stay focused and get the job done efficiently and stress free under pressure
- Encouraging new customers to sign up and become members of the club, explaining benefits, whilst giving them excellent customer service to promote customer loyalty
- Setting up the bar and the venue by restocking the fridges, moving tables and chairs, decorating
- Cleaning up the venue and bar after major events, making sure its ready for the event on the following day
- Opening/ closing and completing shifts working on my own
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
Head of Front of House
SAL’S NY Authentic Pizza
06.2021 - 06.2022
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Provided excellent customer service to all customers, while maintaining a friendly professional manner
- Multi- tasked across day to day operations of restaurant, phone and Uber Eats orders
- Experienced in closing the store alone and doing the cash up at the end of day, managing transactions and till operating
- Maintained cleanliness throughout dining area, while keeping well organized preparation area, restocking fridges and cabinets
- Up-sold menu items and drinks to customers to increase restaurant sales
- Assisted in training new employees as required
- Managed customers expectations and dealing with any issues that arise
- Worked as part of a team as well independently within a fast paced environment
Photographic Model and Stand In
Red Eleven
01.2021 - Current
- Ability to follow a concept brief while taking direction
- Promote, advertise and showcase various products
- Stand in and background extra for Netflix show One Of Us Is Lying / Season 1 and 2
- Efficient on walkie talkie / headset to communicate with the directors and other crew members
- Worked with a large number of people from directors, cast members, photographers, to production
Customer Service/FOH Team Member
Krispy Kreme
01.2020 - 02.2021
- Experienced in front of house, taking customer orders, recommending products and current deals, as well as upselling customers on products.
- Greeting customers efficiently and always with a smile
- Lead in- store children’s doughnut decorating promotion. Responsible for setting up workstations, directing customers, and interacting with children, ensuring that they have a positive experience
- Proven experience in communicating with a diverse range of customers, as well as resolving any disputes that may arise
- Restocking cabinets to look presentable to the customers
- Packing Uber Eats and Click and Collect orders
- Making shakes, coffee and bagel orders for customers in an efficient time
- Operation cash register, processing payments by cash, eftpos or credit card
- Ensuring at all times the workplace dining area and surfaces are clean and sanitized
Education
Bachelor of Business - Marketing
Auckland University of Technology
Auckland, NZ11.2025
High School Diploma -
St. Cuthbert's College - Epsom
Auckland, NZ12.2021
Skills
- Customer service
- Telecommunication
- Stock memorization
- New Hire Training
- Problem solving with customer
- Food running
- Capable of working effectively, both independently and in a team based environment
- Excellent time management skills and ability to multitask
Awards
Excellence Endorsed - ART (2019)
Excellence Endorsed - ART (2020)
Excellence Endorsed - DESIGN (2020)
Excellence Endorsed - DESIGN (2021)
References
- Samara Kurta, 021 530 009
(School Uniform Centre, Employer)
- Kelly Hotham, 027 444 5015
(Red Eleven Agent)
- Trevor Leonard, 027 625 9408
(Auckland Irish Society Bar Manager)
- Gustavo Gobbato, 021 031 5449
(Sal’s Manager, Mt Eden)
- Victoria Scott, 021 928 067
(Krispy Kreme Manager, New Market)
Timeline
Bar Staff Member
Auckland Irish Society
11.2022 - Current
Senior Sales Assistant
School Uniform Centre
06.2022 - Current
Head of Front of House
SAL’S NY Authentic Pizza
06.2021 - 06.2022
Photographic Model and Stand In
Red Eleven
01.2021 - Current
Customer Service/FOH Team Member
Krispy Kreme
01.2020 - 02.2021
Bachelor of Business - Marketing
Auckland University of Technology
High School Diploma -
St. Cuthbert's College - Epsom
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